First Citizens Bank

Reviews

• RG

  rodney graff

  Aug 30, 2025
  1.0
  Applied for a HELIC, was told no oroblem, you're approved. On day cleaning sing was to occur, I was notified by Aaron that my application was declined. Don't trust him. He lies and misleads you.
• WR

  Walter Rotenberry

  Aug 29, 2024
  1.0
  I have use Firstcitizen Bank for years and they have always been fantastic with great customer service until recently they seem to be more interested in collecting junk fees than helping customers. As a disabled veteran that is not always able to come to the branch I can no longer recommend this once great bank am a moving my accounts elsewhere.
• CH

  Cynthia Hatcher

  Mar 14, 2018
  5.0
  Very helpful nice staff
• TL

  tom lindley

  Oct 9, 2017
  5.0
  Excellent staff great customer service
• TL

  Travis Lewis

  Sep 5, 2017
  1.0
  I'm honestly tired of the way that the staff here treats their customers. The tellers are always cold, bothered and uninviting. Absolutely no greeting upon arrival (through the drive-up) and you are always bothering them. I've had major issues at the branch before that were resolved but without any apology from the branch or branch managers. This incident was a glitch in the ATM, at no fault of my own. I honestly forgot about that incident until the unprofessionalism I experienced on 9.5.17. I utilized the drive through during my lunch break on Tuesday 9.5. I asked for four blank counter checks, which i understand is a service that is not used a lot, but for me it's more financially smarter to use counter checks (at $1 per check) vs buying a book of checks. Since this service is provided, there should not be an issue. Betty was working the window, and continued to not smile or show any type of friendliness. She said "its gonna take a minute, I have to fill them out." I told her that I can just take the blank ones and fill them out (to save her the trouble), because i had my account number sitting right there with me. She said "We stopped doing it like that." I said okay and let her continue. She then proceeded to process 3 other vehicles in the other lane and left me sitting there, (on MY time). When she finally gave me my counter checks, they had the WRONG account numbers. I have 3 accounts and that is why most of the other branches just allow me to fill in my own account number. She never asked which account or bothered to speak to me. When I flagged her back down, she rolled her eyes and ripped up the checks in front of me, clearly annoyed. She continued to be silent and cold during the rest of my transaction, but was overly polite to the other guest in the other drive through lane. I would go to other branches, but I should not have to. I should expect a decent level of kindness and hospitality at ANY branch.

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