Business Details
About
Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
Location
Hours
Reviews
3.1
18 reviews
5 stars
9
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1 star
8
- AHAila HOct 30, 20255.0My Mom & I opened an account there this morning, Will was so nice very helpful. Great experience thank you, Will
- JAJ. R. (AF901)Oct 23, 20251.0This bank is a hot mess....trying to do business over the phone in clearly antiquated with too many redundancies for the sake of having redundancies. Save yourself the frustration and bank elsewhere.
- DKD. Wrenne KapornyaiJun 2, 20255.0Bank manager Rafael was very pleasant and helpful. Pleasure to do business with them.
- TTTimothy TillettJan 8, 20211.0Terrible service!! Managers are rude and very unpleasant! Staff goes out of there way to call other locations and share your account information. Went to a different location that has great service found out the same manager made the staff not cash my paycheck the way we always handle business.ill be closing this account. Do your self a favor and stay away from first citizens bank!!
- HSHannah StablerOct 18, 20191.0First Citizens has terrible customer service. They changed my pin without telling me, hit me with fees that dont apply to my card type, and finally delayed a dispute to the point that I wasn't able to recover the funds. TERRIBLE experience. Came to this branch to close my account, and despite it being empty no one cared to ask about why I wanted to close my account. Bad all around.
Frequently Asked Questions About First Citizens Bank
What are the regular business hours for First Citizens Bank at 14440 New Falls Of Neuse Road?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM, and is closed on Saturdays and Sundays.
Is there a drive-through service available at this First Citizens Bank location?
Yes, the drive-through window operates Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends.
What financial products does First Citizens Bank offer at this Raleigh location?
They offer checking, savings, personal lending, home equity, credit cards, online and mobile services, business checking, business lending, business credit cards, and merchant services.
What types of specialized financial services are available at this First Citizens Bank?
Specialized services include investment advisors, mortgage bankers, and business lenders.
Can I schedule an appointment with First Citizens Bank at this location?
Yes, appointments can be booked through their online reservation system at https://outlook.office365.com/owa/calendar/Wakefield@firstcitizens.com/bookings/
On which holidays is this First Citizens Bank location closed?
The bank is closed on November 11, November 27, December 25, and January 1.
How can I contact First Citizens Bank at the New Falls Of Neuse Road branch by phone or fax?
You can call them at +1 919-716-7610 or send a fax to +1 984-867-3070.
What nearby fast food or dining options can I visit before or after banking at this location?
Nearby dining options include Jersey Mike's Subs, Papa John's Pizza, DICKYS BARBECUE PIT, and Casa Cubana Restaurant & Rum Bar, which offer quick meals suitable for before or after your visit.
Are there other banking or financial service providers nearby that I might consider?
Yes, nearby financial service providers include PNC Bank, Bank of America, Bank of America ATM, Wells Fargo Bank, and Coinme for ATM and currency exchange services.
What local services are available near the bank for additional support such as accounting or real estate?
Nearby services include Anchored Success Accounting & Management Services, LLC for accounting and trusts, Tax Pros for accounting, and Jason Eaves - Eaves Realty for real estate assistance.