First Citizens Bank

2.6
16 reviews

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
4801 Capital Boulevard, Raleigh, NC
27616, United States

Hours

Reviews

2.6
16 reviews
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1 star
9
  • AA
    Abdulsalam
    Oct 15, 2025
    5.0
    we love this branch
  • JJ
    J.
    Aug 15, 2022
    1.0
    I have been a customer of this branch for years, but I did not use it except for savings and a safe box. Today, I tried to wire out money but I was fiercely faced by Gerry Gulliory who she claims to be the branch manager. She was trying to find any reason not to wire out the money. I can safely say that she is the rudest and the most ignorant banker that I have ever dealt with. I strongly believe that she has denied the service for a reason that should not be tolerated. As a result, I withdrew my money, closed my account, and took my business to another bank.
  • JJ
    Josh Jones
    Jul 11, 2022
    1.0
    Bank says 9:00 a.m. to 5:00 p.m. I get to the door at 4:56 p.m. they lock the door on me then I ride around to the drive-thru and it says open and then they shut the window on me and hit the close sign it ain't even 5:00 yet so why false advertising plus I'm a loyal customer I keep plenty of money in both accounts it does not seem right to me for y'all to say 9:00 a.m. to 5:00 p.m. if you don't stay open to 5:00 p.m.
  • KA
    Karen Alondra
    Mar 26, 2021
    5.0
    Very knowledgeable and kind. They helped us a lot and are there to help you out. The people that are mentioned in the previous comments aren't there anymore. También hay gente que habla en español!

Frequently Asked Questions About First Citizens Bank

What are the regular business hours for First Citizens Bank at 4801 Capital Boulevard?

First Citizens Bank is open Monday through Friday from 9:00 AM to 5:00 PM. It is closed on Saturdays and Sundays.

When is the drive-through service available at this First Citizens Bank location?

The drive-through at First Citizens Bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.