Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.6
28 reviews
5 stars
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3
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1 star
13
- JHJonas HSep 9, 20251.0I'm a week old new customer, and this branch, especially, has absolutely convinced me to pull all of my accounts. And never use this institution again. First, they took my money and then said they needed to identify who I was before I could create an account. Now, once my card arrives and I try and set it up in their app, it comes up as invalid, Won't let me sit a pin or anything.So we have to call them to activate the account and set it up. ... now, when you try and change the pin, it says, you need to enter the current pin. But the bank did not ever notify me they set a pin, I was not able to set a pin, and apparently they were supposed to send me out a letter with my debit card of what the temporary pin was. They confirmed they never even bothered to send that letter out. So now I have a debit card that I can't use, because they set the pin.And now I can't change the bin without them Telling me what the pin was in the first place. Not to mention this institution wanted access to my payroll information, and they personally wanted to access my company's payroll system. So they could set up direct deposit themselves. That is a complete security problem. Not to mention I can do that myself.I don't need you screwing up more than you already did. You call the branch and explain to them the pin. Oh, there's nothing we can do.You need to call the number on the back of your card. No crap, captain obvious, but y'all don't want to help. Y'all just want to make interest off my money and say screw another customer.
- MCMargaret CastagnaAug 12, 20255.0Charlene McClendon, the senior bank loan officer at the Truist bank location by monroe mall is outstanding! Her customer service was superb. She went out of her way to help me. She took that extra time and care to help me out with me getting a paid off loan letter for me to get my car title. Highly recommend!
- RBRobert BowmanAug 12, 20255.0Great people, great service and clean business.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through banking hours at Truist Monroe Mall?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Can I open a new account online or do I need to visit the branch?
You can open an account online and wait for your debit card by mail, or visit the branch to get a temporary debit card immediately. Truist CDs can only be opened at the branch.
How do I activate my Truist debit card?
Activate your debit card online to start making digital and in-person payments using your checking account funds.
What types of accounts does Truist offer?
Truist offers checking accounts for day-to-day transactions and savings accounts to save money for goals or emergencies.
What services are available at Truist Monroe Mall branch?
Services include deposit transactions, direct retail loans, credit cards, business loans, mortgage loans, insurance, investment, treasury, trust services, international and retail wire transfers, leasing, cash management, and foreign currency exchange.
Where is Truist located in Monroe, NC?
Truist is located at 2123 W Roosevelt Blvd, Monroe, NC 28110, inside the Monroe Mall area.
Are there other Truist services or ATMs near this branch?
Yes, nearby there is a Truist ATM and a Truist bank location to conveniently access your accounts or withdraw cash.
What other banking options are available near Truist Monroe Mall?
Nearby banking options include Suntrust Bank, BB&T Mortgage, and Wells Fargo Bank, providing customers choices for their banking and mortgage needs.
What dining options are near Truist Monroe Mall?
You can enjoy meals at nearby restaurants like The Habit Burger Grill, Napoli Italian Restaurant, LongHorn Steakhouse, Mr Tokyo Japanese Restaurant, Applebee's, and Tavern 74 after your visit.
How can nearby amenities like Walgreens and NCG Cinemas enhance my visit to Truist?
After banking, you can conveniently stop by Walgreens for pharmacy or beauty needs or enjoy entertainment at NCG Cinemas, making your trip more efficient and enjoyable.