First National Bank

Reviews

• HC

  Hailey Carpenter

  3 days ago
  1.0
  Do not waste your time with this bank. I couldn’t cash a check with mine and my husbands name on the check and then instead of asking for him to come to show his ID I was asked why if I was married that me and my husband don’t have a joint account. He had previously left the same bank because of issues he’d had. I have never felt as much of an innocence to a place as I have to my own bank. After the comment about why I don’t share an account with my husband I changed banks that day. Then after changing I asked them to close the account and was still charged numerous overdraft fees from them letting an autopay amount through after the account was closed. Do not waste your time there are plenty of great banks that treat their customers with respect within a few minutes down the road.
• AT

  ammar terd

  Oct 8, 2025
  1.0
  14-21 days to get a bank card for a new account. What a joke!
• CK

  Chelsea King

  Apr 18, 2025
  5.0
  This place has always been very helpful and friendly. Best bank in Monroe in my opinion. 💕
• HK

  Heavenly Huskies Kennel

  Nov 1, 2022
  1.0
  I cannot even count the number of times that our staff members have came by, in an attempt to make a deposit for the company, and the ATM has been out of service, thus causing them to either have to drive out of their way to the ATM in Indian Trail or hold onto the money overnight, depending upon how late; both of which are a major safety hazard! 😒 This happened once again last night, and is completely unacceptable! --- This Bank is operated in such a Horrible manner! --- We have tried to overlook the constant issues we have encountered, but enough is enough, and I can't expect my managers, or for any employee, to put their lives in danger while simply trying to put large sums of cash into [multiple] ATMs late at night, because robberies do happen ALL the time!!!! There were numerous other negative reviews posted on here, but the bank has apparently, had them deleted instead of taking heed to their complaints, and taking the necessary steps to fix their many issues. -- This is not good business practice!! -- Please DO NOT UTILIZE THIS BANK, Just Don't....
• BT

  Brandon Thomas

  Mar 9, 2022
  1.0
  I have banked with this bank for many many years and the buy out by First National was the start of the downfall of this bank! Things have exceedingly gotten worse over the course of time from false information being given, to debit cards being faulty, to no customer service, to charging extra atm fees, and so on and so on. Now I am dealing with a new issue. I can’t access my account. I logged onto my mobile app and it doesn’t recognize my login info which has been the same since 2018. After an hour of waiting on customer service they could only tell me that a case would have to be opened and I would get a response in 3 days!!!!!! I called the local Monroe NC branch and they are no help either. I now have to take time off of work to get there before they close to get a list of transactions from automatic drafts and debits so that I can be sure my bills get paid and money is arranged in the accounts it should be in. This bank is awful and is not helpful at all. The people are nice but a smiling face isn’t worth a penny when they are literally no help with anything!!!!!

Frequently Asked Questions About First National Bank