First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
Horrible customer service
The women teller was rude
Please be aware of this place
FR
Francheska Robinson
Sep 2, 2025
1.0
I stopped by today too withdraw 25.00 out my account at the window I waited almost 30 mins just for the teller too give me an envelope with 2.500 dollars out my account I asked her why she took that much out when I simply wrote down 25.00 she preceded too tell me if my account was and the red she wouldn’t gave it to me ????? I didn’t have time to get her name only cause I was and a rush to an important business meeting. I told her to put my money back and my account and give me what I wrote down on the slip she again told me the computer did the work . I have been banking with first citizen bank for years and has never had a problem ! She needs too be fired for discrimination or just wrote up she needs too learn that there are some successful African Americans and this world that actually work for there money .
CJ
Crystal Jordan
Aug 29, 2018
5.0
This is the best bank that I have ever had any dealings with! I love everyone there! Always willing to go out of their way to help anyone at anytime!
PP
Pankaj Patel
Jun 4, 2018
5.0
Great bank and Very helpful staff. Highly recommend to everyone!!
Frequently Asked Questions About First Citizens Bank
What are the regular business hours for First Citizens Bank in Monroe?
First Citizens Bank in Monroe is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does First Citizens Bank offer drive-through banking services and what are the hours?
Yes, drive-through services are available Monday through Friday from 9:00 AM to 5:00 PM. The drive-through is closed on weekends.
Is First Citizens Bank closed on any holidays?
Yes, First Citizens Bank is closed on major holidays including November 11, November 27, December 25, and January 1.
What types of banking products does First Citizens Bank in Monroe offer?
They offer a variety of products including Checking, Savings, Mortgage, Home Equity, Credit Cards, Online and Mobile Banking, Business Checking, Business Lending, Investment Solutions, and Wealth Services.
What financial services and specialists can I find at First Citizens Bank Monroe?
Services include Mortgage Banking, Financial Consulting, Business and Commercial Banking, Equipment Finance and Leasing, Merchant Services, and Insurance Specialists.
How can I make an appointment or reservation at First Citizens Bank Monroe?
You can book an appointment online via their scheduling link at https://outlook.office365.com/owa/calendar/MonroeRollingHills@firstcitizens.com/bookings/.
Where is First Citizens Bank located in Monroe?
The bank is located at 2743 West Roosevelt Blvd, Monroe, NC 28110, USA.
Are there any nearby dining options around First Citizens Bank in Monroe?
Yes, McAlister's Deli, Shake Shake Seafood Monroe, King Crab Cajun and Creole Restaurant, Nothing Bundt Cakes, and Five Guys are nearby dining options you can visit before or after your banking.
Is there a nearby location for printing and shipping services near First Citizens Bank Monroe?
Yes, the FedEx Office Print & Ship Center is nearby, ideal for your printing and shipping needs when visiting the bank.
What nearby services can complement my visit to First Citizens Bank in Monroe?
Nearby services include pet grooming at PetSmart Grooming, spa treatments at Envy Nail Spa and Hand and Stone Massage and Facial Spa, as well as shopping at The Original Mattress Factory and GameStop.