Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.0
33 reviews
5 stars
14
4 stars
1
3 stars
1
2 stars
5
1 star
12
- LTLaura TSep 24, 20251.0The reviews are accurate—this is by far the worst customer service I’ve ever experienced at any bank, and it’s consistently that way. Be prepared for unwelcoming attitudes and staff who are either not knowledgeable or unwilling to assist with even basic questions. Walking in on a good day almost guarantees you’ll leave frustrated. I strongly recommend closing any account you have with Truist and moving to virtually any other bank—you’ll be glad you did.
- SCShannon CreaneSep 15, 20251.0I have banked with Truist for more than 8 years and my experience has never been so bad. Tanya at Truist bank in mocksville is not helpful, friendly or informative. I was doing something for the first time and was unsure of the process. She provided little to no information and was very cold. She seemed bothered to even assist us. Terrible customer service and a terrible experience.
- CYChris YountzSep 5, 20255.0Terrific bank
- SJSherri JefferiesAug 20, 20252.0I was frustrated at the drive thru because I was ask to show my license three different times when making a payment. After letting the teller know my frustration she came back 😔 to tell me they needed to update my husband's information. In the future the teller should pay closer attention to the information on the account and what is needed from who.🤷🏽♀️
- PWPaige WhaleyAug 11, 20251.0I've been banking with this place over 40 years (originally BB&T). I recently lost my license & am waiting for the NCDMV to send duplicate. Truist won't let me access my account without the physical card. I have a copy of it, I have the NCDL # but they refuse to give me access without holding the actual card. Customer service is a joke! No one in person has EVER said may we help you, let's explore our options, what can we do for you loyal customer, nothing. When you call Customer Service you are now sent to a foreign country. Those folks only speak a script, they do not know how to have an actual conversation. So fed up with this bank!!!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Mocksville?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
When is the Truist branch in Mocksville open for regular banking hours?
The branch is open Monday to Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
What types of accounts can I open at Truist?
You can open checking and savings accounts, suited for day-to-day transactions or saving goals. Truist also offers business checking and various other banking accounts.
How can I open a new account with Truist?
You can open an account online, by phone at 844-4TRUIST, or by visiting a branch. Note that certificates of deposit can only be opened in-branch.
How do I activate my Truist debit card?
You can activate your debit card online to begin making digital and in-person payments linked to your checking account.
What services does Truist offer besides checking and savings accounts?
Truist offers services including loans, credit cards, mortgages, wealth management, business loans, insurance services, and foreign currency exchange.
Are there any nearby ATMs close to the Truist branch at 1386 Yadkinville Rd?
Yes, nearby ATMs include BB&T ATM and PNC ATM, convenient for quick cash withdrawals or deposits near the branch.
What dining options are near the Truist Mocksville branch?
Nearby dining options include Marco's Italian Family Restaurant, McDonald's, Subway, Shiki Japanese Restaurant, Bojangles', Waffle House, and Pelican’s SnoBalls, offering a variety of cuisines for before or after your bank visit.
Are there any nearby automotive services near Truist in Mocksville?
Yes, nearby automotive services include Mocksville Auto Pride Carwash, O'Reilly Auto Parts, Take 5 Oil Change, and minuteKEY locksmith, useful for vehicle care while visiting the bank.
How can I book an appointment at the Truist branch?
You can reserve an appointment online through Truist’s reservation portal at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.