Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.1
29 reviews
5 stars
8
4 stars0
3 stars0
2 stars
1
1 star
20
- JMjacob MegoisDec 24, 20251.0I went to open an account at this location and they tried to say my check was fraud. I proved it wasn't( was a GWE payment from Tribe) this was in September when I tried to open account, I just finally got my money back from Truist the other day in the middle of December. Was an absolute nightmare. This location does not answer phones very well either. And I could not get the branch manager to talk with me either. Hell it seems like he is not there most of the time.
- TPTania PerrittOct 1, 20251.0Looking for rates on a loan. I tried to do it online, there was no information available. I finally found their customer service line, only to have to call 7 times for the stupid automated system to put me through, then they just hung up. Didn't even answer. I called the local branch and she told me she was not "experienced" in loans and couldn't answer the simple question of what are your rates or do you do a soft pull or hard pull to give me rates. Then she proceeded to tell me I had to come in person to get any type of information. Not a great way to start a business relationship. I will be taking my business elsewhere... byeeeeeee!
- DDdabster dev (DabsterDev)Jul 2, 20251.0DONT WASTE YOU TIME!!!! I came to Truist because I needed to move from a credit union to a major bank. I did my research of all the major banks and on paper truist was at the top. When I came into the bank with my wife to open multiple accounts, they didn’t want to help us and tried to insist that we do everything online and acted like it would be a major inconvenience to have to fill out paperwork work. We insisted that we didn’t want to do it online, being our first time joining a major bank.i don’t remember the lady’s name but she is apparently the only person that can do this kind of work at your branch. Well here 2.5 month later, after making it very clear what debit cards we NEEDED, I’m trying to get ahold of corporate just to have them ordered. I should have checked the actual bank reviews because signing up, needless to say I’ll be taking my money anywhere else. The icing on the cake, the manager Eric, when he heard that I called corporate, he’s whole tone switch from “apologetic” to “aggressive.” I see why there’s so many complaints about customer service here, they don’t care about their customers at all. Customer shouldn’t have to make hour long phone calls, take time out of their day, or even have to worry about if their bank is going to do the things a customer requests…. That is provided by the bank.
- JMJune McdonaldFeb 19, 20255.0One of the good banks with convenient services and a wide range of options. However, during peak hours, there can be long lines, which can be a bit inconvenient. Overall, the service is high-quality, but it's important to consider waiting times at certain moments.
- FNFaith NgMay 20, 20211.0Messed things up by putting the deposit into a wrong account. It takes time to go back and correct it and for the balance to transfer to the right account.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the business hours for Truist Mint Hill branch?
Truist Mint Hill branch is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. The branch is closed on Saturdays and Sundays.
When is the drive-through service available at Truist Mint Hill?
The drive-through service is available Monday through Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
How can I open a new account at Truist?
You can open an account online, by visiting a branch during business hours, or by phone at 844-4TRUIST (844-487-8487). Opening a CD requires a branch visit.
How do I activate my debit card from Truist?
Activate your debit card online to use it for in-person purchases and digital payments.
What types of accounts does Truist offer?
Truist offers checking accounts for everyday transactions and savings accounts for saving towards goals or emergencies.
What services does Truist Mint Hill provide?
Services include deposit transactions, loans, credit cards, mortgage services, wealth management, insurance, investment services, and cash management among others.
What nearby restaurants can I visit before or after banking at Truist Mint Hill?
Nearby restaurants include Coco Mexican Restaurant and Big Guy's Pizza, ideal spots to grab a meal before or after your visit.
Are there convenient ATMs near Truist Mint Hill?
Yes, BB&T ATM, State Employees Credit Union ATM, and CashPoints® ATM are close by for convenient access to cash.
Which salons near Truist Mint Hill can I visit for hair or beauty services?
Nearby salons include Cut and Company Salon, Hair Works, The Daikan Experience, The Twisted Scissor Hair Artistry, Compliments Salon Mint Hill, and Arriya Nails.
How can public transportation help me get to Truist Mint Hill?
The Charlotte Area Transit System-Mint Hill Festival Shopping Center bus station nearby can assist customers in reaching the bank via public transit.