Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.1
14 reviews
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- KHKimberly HansleySep 30, 20251.0⭐️ 1 Star (would give 0 if I could) I originally opened my business account with SunTrust and got swept into Truist during the merger. I never had any desire to bank with BB&T due to personal experiences, and Truist has done nothing to change that impression — in fact, it’s only made things worse. This branch is just as disappointing as the Cureton Waxhaw location. Customer service seems to be a lost art here — definitely not in Truist’s playbook. I understand policies, procedures, and regulations, but what I also value is common courtesy and customer appreciation, which are both clearly missing. I’ve been waiting for the Branch Manager to reach out since last week — still nothing. During my last visit, I went through the drive-thru to cash a $50 check. I have a business account and business credit card, yet I was questioned over a $50 transaction. For context, I’ve already closed my personal and another small business account due to repeated poor experiences. It’s sad to say, but Truist makes it difficult to feel valued — especially as a small, Black-owned business. The bank talks about community and inclusion, but their actions tell another story. At this point, I’ve only kept this account open for longevity on paper, but honestly, why should I care about loyalty when Truist c
- CJCasey JonesJul 17, 20255.0I have worked with Ann at Truist in Wesley Chapel for the past several years for my small business accounts and she is always helpful and a pleasure to work with. Highly recommend reaching out to her if you need any support with your small business.
- RBRobin BrownMar 22, 20221.0An unprofessional and insignificant approach by management when the lack of a customer service experience was addressed and shared. A lot of excuses and no legitimate reasons why this branch does not have qualified tellers or employees handling clients in a more effective manner. It flows from the head. If the head is messy or doesn't quite handle themselves appropriately... the rest follow suit. Choose a different branch to conduct your business with!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch hours in Matthews, NC?
The Truist Matthews branch is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
When is the drive-through service available at Truist Matthews?
Drive-through services are available Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The drive-through is closed on Sundays.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours to get your debit card immediately, or by calling 844-4TRUIST during available hours.
What types of accounts does Truist offer?
Truist offers checking accounts for day-to-day transactions and savings accounts to save money for goals or emergencies.
How do I activate my Truist debit card?
You need to activate your debit card online to make digital and in-person purchases using your checking account funds.
What services and products does Truist Matthews provide?
Services include deposit transactions, loans, credit cards, mortgage loans, insurance, investment, treasury, and trust services. Products include checking, commercial accounts, credit cards, loans, mortgages, personal savings, small business banking, and wealth management.
Are there any ATMs near Truist Matthews branch for quick cash withdrawals?
Yes, nearby ATMs include the BB&T ATM and LibertyX Bitcoin ATM, which provide convenient withdrawal and currency exchange options.
What dining options are available near Truist Matthews?
Nearby restaurants include Taco Bell, Dunkin', TCBY, Kami Chinese Thai & Sushi, Curry Place, Pizza Hut Express, Domino’s Pizza, and Jersey Mike’s Subs, providing a variety of quick and casual dining choices.
Are there fitness centers close to Truist Matthews for post-bank workout sessions?
Burn Boot Camp in Weddington, NC is nearby, offering active life and gym facilities for your fitness needs after visiting the bank.
What other helpful services or shops are located near Truist Matthews branch?
Nearby you'll find CVS Pharmacy for medical needs, AT&T stores for mobile services, George Payne Insurance Agency for insurance, and PostNet for printing and shredding services.