Truist

Reviews

• SM

  Shanny Miller

  Mar 20, 2025
  1.0
  Horrible customer service! They are very rude and tend to racial profile against minorities!! Everyone just stares at you and doesn’t really like to help unless you are Caucasian. They also do not provide a direct resolution but go in a round about way of “passing the buck” to make your inquiry someone else’s issue and make it much more difficult than it has to be to resolve. Would not recommend this branch - do not even waste your time or energy going here!! What a waste of a branch location they LITERALLY provide’s the BARE MINIMUM to customers!
• TB

  Tracey Bogan

  Feb 25, 2023
  5.0
  I was so impressed by Shane Tomasek,my relationship banker at this branch. He greeted me with professionalism and a genuine kindness that you don’t see anywhere these days, he addressed my concerns as if they were his own, and made sure that all areas of concern were addressed. He was charming, polite and very efficient in solving my issues. He went an extra step and walked me to the ATM to make me feel comfortable which meant the world to me. I feel as I have a personal/ relationship banker I trust and most of all a new friend. Thanks Shane you were awesome !!!! I wish they were more people like you
• LD

  Lily Dems

  Sep 20, 2022
  5.0
  I closed my ck and savings account here due to opening a business account at a different bank and wanted everything in one place. Marlene was a doll. Gave me a certified check and waived the $10 fee, was very helpful with the entire process. Thank you!
• MH

  M Hayden

  Jul 29, 2022
  5.0
  Great staff, I always feel welcomed
• JS

  Jennifer Smith

  Mar 10, 2017
  1.0
  The BANK CLOSED my account For NO reason. Smh. Talked to 3 different supervisors on their customer service 1-800 number because the branch could not answer my questions. All 3 supervisors could not give me a reason as to why. They just told me I had a letter in the mail. The letter just told me they could hold my money for whatever they wanted and how ever long they want for no reason along with closing my account for no specific reason. This is the worst bank I have ever incountered in my life. You are better off getting a Walmart money card than an account with this bank. At least with the Walmart card you know your money is available when you want it without having to worry about them withholding your money. Thank you for giving me a chance to go to a better financial bank that actually appreciates their customers.

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