Business Details
About
Credit UnionBank
A not-for-profit financial cooperative owned by its members, SECU has been providing employees of the State of North Carolina and their families with consumer financial services for over 80 years.
Details
- Wheelchair accessible entranceAvailable
Location
State Employees’ Credit Union
1825 Matthews Township Pkwy, Matthews, NC
28105, United States
Hours
Reviews
3.9
37 reviews
5 stars
24
4 stars
2
3 stars
1
2 stars
3
1 star
7
- RMRichard MurrellOct 2, 20225.0They have gone beyond for me
- CACody AndersonJul 10, 20221.0Don’t use the atm at this branch! It takes your money and doesn’t give it back or go into your account. When you file a dispute, it takes any where from 1-10 days for the money to get back into your account. If you have immediate plans for your money, DO NOT DEPOSIT INTO THIS ATM! Member services can not help you on the weekends. It doesn’t matter how long you’ve been a member. Atm Technician only work Monday - Friday. This has happen twice this week. Their option for me was to take out a loan on my own money! SMH absolutely ridiculous. Will probably be changing banks asap! Regardless of how long I’ve been a member!
- EEEvangeline EureJun 6, 20225.0They are the best!
- KAKain AronoeleDec 3, 20212.0In May, or even a couple months ago I would have given 5 stars. They've helped us get our home loan, car loans and so much more to help us. However, I highly recommended them to my parents to help them get a home here from WI so they can finally spend time with their 1 year old granddaughter. They were pre-approved, found their dream house and got their offer accepted - then the bank turned it sour. Someone we've never met or heard of, Sonya, took on their home loan and was 1. Extremely rude to them, 2. Made mistakes on the papers to sign and when made aware of it just told them to sign anyway and she'll fix it later they were just delaying closing. 3. Didn't listen to them about moving here from out of state causing their approval to be void and not take responsibility for being told this and ruining their chances of getting their dream home. They literally ruined our whole family's Christmas and all they got was a "sorry". I am highly disappointed in how everything was handled, in the hire of this incompetent, rude woman, and feel so guilty for recommending them so highly when they had other options and possibly could have been moving in in a couple weeks!! Again, before this we always had such great experiences here. But this has put such a bad taste in my mouth, please if looking into buying a home, or anything IMPORTANT. Do not talk to Sonya, you'll just be disappointed and heartbroken. I am not one to post something like this, but this has just broken me this holiday season.. Merry Christmas.
Frequently Asked Questions About State Employees’ Credit Union
What is State Employees' Credit Union and who does it serve?
State Employees' Credit Union (SECU) is a not-for-profit financial cooperative owned by its members, serving employees of the State of North Carolina and their families with various consumer financial services for over 80 years.
Where is the State Employees' Credit Union branch in Matthews located?
The branch is located at 1825 Matthews Township Pkwy, Matthews, NC 28105, USA.
What are the operating hours for SECU in Matthews?
The Matthews SECU branch is open Monday through Friday from 8:30 AM to 5:30 PM, and closed on Saturdays and Sundays.
Is the Matthews branch of SECU open on major holidays?
No, the Matthews SECU branch is closed on major holidays including November 27-28, December 24-25, and January 1.
What financial products does SECU offer at the Matthews location?
SECU offers checking and savings accounts, education and retirement savings, investment accounts, credit cards, mortgages, HELOCs, refinancing, special mortgage programs, auto and personal loans, as well as auto, home, and life insurance.
Does the Matthews SECU branch provide any specialized services?
Yes, the branch offers services such as foreign currency exchange, notary, safe deposit box access, savings bonds, and coin redemption.
How can customers contact the Matthews SECU branch?
Customers can call the main phone number at +1 704-849-8458 or email matthews@ncsecu.org for inquiries.
Is the Matthews SECU branch accessible for people with disabilities?
Yes, the branch has a wheelchair accessible entrance and parking available.
What nearby ATM options are available for SECU customers?
Near the Matthews branch, customers can find the CashPoints® ATM and the First National Bank ATM for convenient cash withdrawals.
What nearby dining options can customers enjoy before or after visiting SECU in Matthews?
Customers can visit nearby restaurants such as ZENSHI Handcrafted Sushi, Bruegger's Bagels, Jersey Mike's Subs, Chipotle Mexican Grill, Panera Bread, and Starbucks for a variety of meal options.
Are there any nearby services for health and wellness around the Matthews SECU branch?
Yes, nearby you can find Accuvision Eye Care OD, Massage Heights Matthews Festival, Balanced Body Center, Aqua-Tots Swim Schools, and UrgentVet for various health and wellness needs.