First Citizens Bank

3.2
18 reviews
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Business Details

1300 Matthews Township Parkway, Matthews, NC
28105, United States
(704) 338-4355
https://locations.firstcitizens.com/nc/matthews/1300-matthews-township-parkway

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
1300 Matthews Township Parkway, Matthews, NC
28105, United States

Hours

Reviews

3.2
18 reviews
5 stars
7
4 stars
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1
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1 star
6
  • GF
    Glenn Ford
    Aug 1, 2025
    1.0
    I have had a business account with them for 4 years and I have always spoke very highly of their customer service. I am purchasing another truck for my business and of course I reached out to my bank. I was dealing with Richard Breitbarth at the Matthews branch. He informed me that I could do it under the business name. Knowing that I have a high personal credit score I specifically asked if they would be doing a hard credit pull. He said NO! I already knew that I would be signing as a personal guarantor but, the hard pull was done without my verbal or written permission. This is not in compliance with the "Fair Credit Reporting Act" I am under the option that First Citizen has to save the bank money by hiring under trained and incompetent employees. However when it affects you they offer no explanation or apologizes for their lack of communication in why this was done without your permission. I am waiting to hear from his boss Eric Richard but, I will be shocked if he actually reaches out to me. I will write a review later to inform readers of the outcome. If you look at my history I only write good reviews for businesses. This is my first because companies need to follow the laws concerning this. For now unfortunately they get a 1*.
  • CP
    C P
    Sep 1, 2023
    5.0
    Amy L. is awesome. She quickly processed some financing needs for us. Always responded timely and provided great customer service. Would highly recommend!
  • DH
    Doug Hider
    Jun 30, 2022
    2.0
    They don't answer phone or return calls and no one could tell me details about my home equity line.
  • JC
    Jules Clark
    Jun 18, 2019
    1.0
    Don't open up a checking account at this bank or any of its locations, they do a hard pull on your credit report and it lowers your score. They don't tell you this.
  • SL
    Sunanda Lachake
    Mar 11, 2018
    1.0
    Very rude and discriminatory customer service. I had to draw attention of First Citizens bank corporate for multiple issues.
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Frequently Asked Questions About First Citizens Bank

What are the regular business hours for First Citizens Bank in Matthews - Main?

The bank is open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends.

When is the drive-through service available at First Citizens Bank, Matthews - Main?

Drive-through hours are Monday through Friday from 9:00 AM to 5:00 PM; it is closed on Saturdays and Sundays.