First Citizens Bank

2.3
4 reviews
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Business Details

5661 U.S. Highway 25 Bypass, Marshall, NC
28753, United States
(828) 649-2255
https://locations.firstcitizens.com/nc/marshall/5661-u.s.-highway-25-bypass

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
5661 U.S. Highway 25 Bypass, Marshall, NC
28753, United States

Hours

Reviews

2.3
4 reviews
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  • DC
    Doug Crowder
    Aug 12, 2025
    1.0
    Refused to cash my checks. A simple transaction that all the other branches do for me all the time because I didn’t have a personal account just a business account this branch sent me out the door to another branch in which I had no issues. I have no problem with the bank but this branch is one I’ll never return to.
  • TC
    Ted Chapple
    Apr 17, 2021
    2.0
    Received wrong information on my account from branch manager which led to overdraft charge, she said the day before my account would be fine, called her three times, left descriptive messages, no response. Bad customer service. At least at this branch.
  • TM
    Thomas Mccrary
    Feb 11, 2020
    1.0
    I’ve used this bank for several years. I suggest you don’t waste your time. I’ve had nothing but trouble. Tried several times to cash large checks and very rudely replied we have to take care of our business customers first . So i went to another branch with no problems ever . As well as deposited a check today and teller not once told me was a hold on . Until I checked my account later. Then I receive a call saying the check was fraudulent. After i had just recommended them to the company that wrote me the check. I have contacted them and advised them to definitely not use this bank . And i am closing all my accounts here . I recommend if you must use first citizens DO NOT use this branch. I have used Weaverville branch and canton branch with never a problem this branch has always been rude and very disrespectful.
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Frequently Asked Questions About First Citizens Bank

What are the regular operating hours for First Citizens Bank's Marshall Main branch?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.

Is the drive-through service available at the First Citizens Bank Marshall Main branch?

Yes, the drive-through service is available Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends.