Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.2
10 reviews
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4
- ZBZachary BooberJul 3, 20251.0If you want terrible customer service, and like talking AI bots, people in India, and getting a new debit card every few months because of fraudulent activity. This is the bank for you.
- TDTammy DavisDec 9, 20243.0We needed a lease with Southwestern Energy notarized. The bank refused to do it for two reasons: 1. This was not bank related 2. The lease needed witnesses plus a notary. They don’t witness documents. First I would like to say a notary is a witness and second, where do you think that money from the lease is going. In this bank. But I’ve changed my mind. The money will go to another bank. Terrible service.
- BTBrittany TaylorJun 4, 20221.0This branch lied to me about closing an account down. Then hit me with Low balance fees and overdraft fees due to the low balance fees. Back to back and repeatedly. When called to confront the branch that they still haven't closed said account. I was told it would be done. Months later still not closed, fees keep going up. I then called the 1-800 customer service line they told me they would make the correction and apologized. That correction never happened. Then i seen that account finally disappear off my Truit app, thought they finally corrected and close it. Then bam I'm hit with a transaction of 230.22 because of the balance due to them. This was completely their error to fix. But NO I suffered the repercussions from their issues and lies. I expect resolution immediately! You can't steal from someone when it's your company's fault.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular branch hours?
Truist's branch is open Monday through Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
When is the drive-through service at Truist available?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
Can I open a checking or savings account at Truist online?
Yes, you can open checking and savings accounts online. Note that Certificates of Deposit (CDs) can only be opened at a branch.
How do I activate my Truist debit card?
You can activate your debit card online, allowing you to make digital and in-person payments with your checking account funds.
What types of accounts does Truist offer?
Truist offers various accounts including checking accounts, personal savings, small business banking, and more to meet different financial needs.
Is Truist a member of federal insurance and equal housing lending organizations?
Yes, Truist is a member of the FDIC and is an Equal Housing Lender.
Can I make appointments at Truist?
Yes, you can schedule appointments via Truist's reservation URL to access services requiring appointments such as trust or leasing services.
What financial services does Truist provide?
Truist provides deposit transactions, loans, credit cards, mortgage loans, insurance services, investment and treasury services, trust services, foreign currency exchange, and more.
What nearby places can I visit when I come to Truist in Madison?
Nearby places include Hardee's for fast food, Mayflower Seafood Restaurant for dining, and Madison Mayodan Public Library if you wish to browse local resources or relax.
Are there any convenient nearby services for money transfers near Truist?
Yes, nearby services include Coinme for currency exchange and ATMs, Western Union for money transfer services, and UPS Access Point for shipping and courier needs.
Which nearby automotive service shops are close to Truist in Madison?
Nearby automotive services include O'Reilly Auto Parts, Advance Auto Parts, Scales Auto Solutions, Tire Max Total Car Care, and Tiremax for repair, parts, and tire services.