Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.3
24 reviews
5 stars
13
4 stars0
3 stars0
2 stars
3
1 star
8
- TFTavia FordSep 11, 20251.0If you’re handling estates, I’d strongly recommend avoiding the Lillington branch—unless Hannah is available. I went there on Monday to close an account and was told by a banker (dark hair, glasses—unfortunately didn’t get her name) that I needed a specific form stating the account was “closed” in order to proceed. Even though estate personnel had previously told me otherwise, I followed the banker’s instructions. When I arrived at my estate appointment, I was told the opposite—that I should have been able to close the account first, and the estate paperwork comes afterward. The estate representative even called Truist directly; after being put on hold, she was told they'll call her back, and she documented clear instructions for the banker along with her business card in case there were issues (she sent me to Truist). Back at the branch, however, the banker still insisted she couldn’t help me and said she had other appointments. When I asked if anyone else could assist, she simply said “no.” To be clear, the atmosphere at this branch is not what it used to be—it no longer feels friendly or helpful. I left frustrated because the banker made a mistake, knew it, and yet made no effort to correct it. As I was walking out, I asked where the lady who was always smiling had gone, and another employee (tall, white woman) responded with “she’s not here anymore.” I found it odd that she immediately knew exactly which Black woman I meant without further clarification—something that left me with questions of its own. I'm now currently at Angiers branch and being seen quickly, and able to do what is needed.
- PLPatsy LopezApr 24, 20255.0Great customer service, each individual has been the up most helpful and respectful. Even the new people from other areas that come to help. It’s always nice and clean.
- MBManuel BarronMar 26, 20251.0Bad customer service
- KCKarl C.Oct 30, 20211.0Been banking with BB&T for years. Always have had the best experience with all the staff. Set up meeting with a TRUIST financial advisor at our local branch. After spending at least an our with him explaining our goals for the future. He said he'd get his main man to call us. We've not heard a peep. No phone call, no email, nothing. Don't even bother to call us. You didn't before.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours of operation at Truist in Lillington?
The Truist drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
What are the regular branch hours for Truist in Lillington?
Truist branch hours are Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. The branch is closed on weekends.
What types of accounts does Truist offer for customers?
Truist offers checking accounts for daily transactions and savings accounts to help save money for goals or emergencies.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours to get a temporary debit card immediately, or by phone at 844-4TRUIST (844-487-8487).
How do I activate my Truist debit card?
You can activate your Truist debit card online to begin making digital and in-person purchases using funds from your checking account.
What financial services and products does Truist provide?
Truist offers services including deposit transactions, loans (business, mortgage, personal), credit cards, investment and wealth management, trust services, insurance, and online/mobile banking.
What nearby real estate services are available around Truist in Lillington?
Close to Truist, there are several real estate services including Ann Milton Realty, Roshonda Peele-REALTOR, Katherine Chris Puckett - Ann Milton Realty, Scotty and Olivia - Ann Milton Realty, Milton Realty Group, and Melissa Jones - Ann Milton Realty.
Are there fitness centers near Truist in Lillington where customers can exercise?
Yes, Absolute Fitness and Ironcore24 gyms are located nearby, offering convenient options for customers who want to work out before or after banking at Truist.
Where can customers grab a coffee or a meal near the Truist branch?
Close to Truist, customers can visit Front Street Coffee for coffee and smoothies, 8th Street Cafe & Deli, Sarkus Express Japanese, or Bridany's Colombian Restaurant for dining options.
What is Truist’s approach to serving communities and clients in Lillington?
Truist aims to inspire and build better lives and communities through real care, meeting client needs, empowering teammates, and lifting up communities.