State Employees’ Credit Union

Reviews

• KK

  Kelly Kelly

  Oct 8, 2025
  5.0
  I can't say enough about NC State Employees Credit Union and my home bank in Lexington. When I've been out on Short Term Disability they went above and beyond to help get payments rescheduled. This group has been helpful with resources and getting us in the best financial situation possible. They have always helped to keep finances on track and they are very kind, caring and compassionate. Thank you Lexington NCSECU.
• TT

  Teella Moore turner

  Sep 25, 2025
  1.0
  SECU overall is a joke! I have always made credit card payments and car payments on time as well as always had my direct deposits with them, but there has been 2 times that I have been in a bind and asked for help and they did not treat me as if I was a loyal/long time customer! recently, I missed 2 card payments bc I have a medical condition that prevents me from working as many hours and they sent my credit card to collections! the lady in their collections department had the audacity to ask me, well you didn't think to get a part time job. why would I get a part time job when I can barely work the full time job I have due to my medical condition that I have proof from my physician! then she basically tells me if the amount isn't paid by a certain date they will close ALL of my accounts(checking,savings, and all 3 of my kids accounts). wow you would rather lose all my business over 2 past due credit card payments with valid reasons of being past due?! that's fine, I will just help you out and just take all my money out and close the accounts myself!
• VN

  Veronica Nava

  Sep 23, 2023
  2.0
  I visited the Lexington branch and the lady I was given wasn’t very nice or helpful. I was really in a great excited mood that morning on 9/20/2023. I wanted to open a savings account for our very first grandchild. I explained that I wanted to start a CD and asked her about the details. Without looking at my information or anything she bluntly told me that I needed to save money before I opened one because it’s not worth it if you don’t. 😦 There was no one waiting in the waiting room area. I had been the only one and she really made me feel like she didn’t have time to deal with me. I said a silent prayer for her and even though I kept smiling she never once smiled back…I did opened a CD because that was my whole reason for going there….only now I completely regret even doing so and going there. She didn’t really give any information, only to state that it really wasn’t worth it….I just feel that I wasted a trip and her time, all for the way she made me feel.I know she’s not happy working there because didn’t offer any alternatives or anything. I didn’t even open a savings account for our grandchild because she said that we didn’t need to since we already had a savings account. That savings account has always been for us. We wanted to start one for our grandkids…
• B6

  Brooklyn babe 66

  Sep 2, 2022
  5.0
  So far they have been very helpful and nice. But when going through lunch the wait is long.
• SS

  Shakillia

  Jun 3, 2021
  3.0
  Okay. First off I want to say that most of the workers at this bank are helpful and phenomenal people who will try to help the best they can. My family has been with this bank for over 10 years. My mother, Linda Bobo, love them. But if I don't speak about this incident then there is a good chance that it might happen again to someone else. Recently I visited this branch with my sister to add her as an authorized user on my credit account. We were ushered into one of the workers' office and sat down. I explained what we wanted to do and without looking up my SSN or information was told bluntly that the request I wanted couldn't be done. I was taken aback by this because this request was performed for me once before at a branch in winston-salem with my husband. But I remained quiet since I wasn't sure if there was something I had missed. I was so confused. When I got home I called member services to get a second opinion. And was informed that what I was told was incorrect and I was directed to the branch on silas creek parkway. I sat with someone there and they simply printed out a piece of paper and I signed my name on the dotted line. Done. It took less than 5 minutes. Now I don't why I was told this was something they couldn't do at this branch. Maybe this woman was uneducated in matters of my request with which I blame the branch for not making sure that their employees are well-informed. Or if this woman simply had no desire to help me or my sister. Either way. Its not a good look. So to others if you are looking to get help with matters of loans or credit unfortunately I cannot recommend this branch as much as I enjoy the other workers here. Go to the branch on silas creek parkway or stratford in winston salem. As this is what I plan to do moving forward. Otherwise, this bank will still be my go-to for any other needs.

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