Truist

1.5
17 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
400 S MAIN ST, LAURINBURG, NC
28352, United States

Hours

Reviews

1.5
17 reviews
5 stars
1
4 stars
1
3 stars
0
2 stars
2
1 star
13
  • PH
    Patrice Harris
    Jun 6, 2025
    5.0
    when I tell you my experience today at Truist was wonderful Samantha Graham was so helpful so polite and friendly. She truly made my day. She gave me all the information that I needed and she was understanding at the same time willing to give me that plus one customer service thanks
  • KD
    Karen Duke
    Nov 16, 2020
    1.0
    If you're looking to be welcomed with open arms and treated to warm and friendly customer service, go elsewhere. The Main Street branch of BB&T actually went out of its way to humiliate me because of a medical condition that prevents me from wearing a mask. I moved to Laurinburg a month ago, and was lured into BB&T by a flyer that promised $200 to patrons who routed direct deposits to the institution. My wife and I entered the bank and hovered near the offices where documents to open new accounts are generally prepared in private. Imagine my shock when a teller some 30 feet away shouted across the bank, "You can't come in here without a mask." Not one to share my medical conditions with the general public, who, at the time, were turned to gawk at the pariah, I simply said, "I can't wear a mask". The rude teller returned with, "You'll have to go through the drive-through." When I pointed out that you cannot open a new account at the drive-through, she shouted, "You can do that online." I know the Americans With Disabilities Act seems to be under suspension during the so-called Covid-19 outbreak, but genuine compassion and true professionalism do not ever take a break. Enforce your rules if you must, but practice a little discretion in the process. All I can say is that their loss is Wells Fargo's gain. They could offer me a million bucks, and I would still never darken their door again.
  • TE
    Tenisha Easterling
    Aug 17, 2020
    1.0
    Been banking with them for 3 months and I get bank statements but I go to make a withdrawal today only for them to tell me my account is locked by Laurinburg branch but my account is being charged 5 dollars a month but been locked since June for a returned check that they took their money back for...its bs
  • JT
    Jay T
    Sep 12, 2019
    1.0
    . I recommend to avoid!!!!!!!!!!!

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.