Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.2
33 reviews
5 stars
8
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1 star
21
- AVAshley VaderNov 30, 20251.0So, they deleted my review. I will repost until they stop deleting the truth. It has now been over 3 months that they have declined my year old payment to my car insurance company. They decided this on their own, without notifying me. I wouldn't trust them with $5. They will screw you over repeatedly. My car insurance payment is now 3x the normal rate for 1 month because they told me I could pay via electronic check (which was a lie, when the teller AND the manager AND the overseas agent all said the same thing). I will, in fact, be closing my account with 2 driver's licenses (original and duplicate), birth certificate, social security card, and far more forms of ID. I have been a customer for over 20 years. They will randomly decide to refuse to transfer funds for bill payment. I have now been charged a total of $3000 in late fees and reinstatement fees. None of which will be refunded to me, even though it is all 100% their fault. Do NOT bank here if you actually work hard for your money and expect your bills to be paid every month for years (again, they will randomly decide to quit paying out even when you have the funds available to pay). It is also shady that they delete reviews. That should tell you all you need to know. There are 10 different banks on the same street, but they think they can get away with their wrongful actions. If this continues, I will hire a lawyer and take this to court. It has been over 3+ months of dealing with these issues, yet they are not concerned with fixing it. I pay $5/month for over 20 years for fraud protection, yet they are guilty of fraud themselves.
- CBCraig BondyNov 24, 20255.0I have always been treated well at Truist Bank, both the downtown location on Mountain Street and the southern location on Harmon Creek Road. This review is about the Harmon Creek Road location. We stopped by to open a checking account. We were met by Ebony Hill who handled our account opening for us. She was very efficient and managed the paperwork with a minimum of paperwork and data entry. She also linked our new account to our credit card as we requested, and gave us lots of good advice on how to manage our account to get the most out of our experience with Truist Bank Though we have always been treated well at Truist Bank, Ebony is several levels above amazing and especially gifted at customer facing! From the moment we walked in it was like we were family. If there had been a front porch with a rocker, that would have fit right in with Ebony's kindness and neighborliness. (My wife and I are both 70, so that rocker image our visit brought forth is more important to me than you might think!) I really can't say enough to praise Ebony for how great we felt after interaction. It was kind of like the feeling I get when we leave our granddaughter's house after a pleasant day with family, and you know you are not only welcome back anytime but will be greeted with a smile. Ebony made us feel valued, special and welcome. She represents Truist Bank in a very positive light. Well done Ebony!
- MMMaureen MatarJul 22, 20251.0Never been to a slower drive thru like this one in my entire life! This is ridiculous! Took her 22 minutes for 2 deposits that are ready with a deposit slip each, should be easy, machine counts and you scan the slip and enter the count in the computer! Done this every other day for the past 11 years so i know it should not take that long.Took her literally 22 minutes!!!!!!!
- TDTony DuncanApr 15, 20223.0been doing business with this branch for well over 15 years and still when i go to cash a check they ask if im a client with them. can they not look at my info and see that im a client? im there every week and they dont know me.
- JWJoe WickFeb 20, 20135.0I've been with BB and T for 25 years. This bank is fantastic, they cold called me on my mortgage to save me money and get me a better rate and shorten the terms of the loan. They're definitely on their game! I only use them.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours for Truist at 124 Harmon Creek Rd, Kernersville, NC?
Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and is closed on Saturdays and Sundays.
During what hours is the drive-through service available at Truist?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM; it is closed on Sundays.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours, or by phone at 844-4TRUIST (844-487-8487) Monday to Friday from 8 AM to 8 PM and Saturday from 8 AM to 5 PM. Note that Truist CDs can only be opened at a branch.
What types of accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts to save money for goals or emergencies.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start making digital and in-person payments.
What financial services and products are available at the Kernersville Truist branch?
Services include deposit transactions, loans, credit cards, mortgages, auto loan payments, investment services, wealth management, insurance services, and online/mobile banking.
Are there other banks or ATMs near Truist Kernersville location?
Nearby banks and ATMs include BB&T ATM, Capital Bank, and First Horizon Bank, which can be convenient for accessing additional banking services or ATMs.
What dining options are available near Truist at 124 Harmon Creek Rd?
Nearby restaurants include Hibachi Grill & Supreme Buffet, Burger King, and Chick-fil-A, offering a range of dining choices before or after your visit to Truist.
Where can I get automotive services near Truist Kernersville branch?
Firestone Complete Auto Care and Discount Tire are nearby for tire services, repairs, and oil changes; Tidal Wave Auto Spa offers car wash and detailing services.
How can I schedule an appointment at Truist Kernersville?
You can schedule an appointment online through their reservation site at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment to conveniently plan your visit.