First Citizens Bank

3.2
18 reviews
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Business Details

302-B Western Boulevard, Jacksonville, NC
28546, United States
(910) 346-7300
https://locations.firstcitizens.com/nc/jacksonville/302-b-western-boulevard

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
302-B Western Boulevard, Jacksonville, NC
28546, United States

Hours

Reviews

3.2
18 reviews
5 stars
10
4 stars
0
3 stars
0
2 stars
0
1 star
8
  • ZT
    Zoey T
    Nov 4, 2025
    1.0
    Don’t use this bank. I went through HOOPS trying to close my account because I moved out of state, finally got it all signed away, thought it was over with, they kept the account open without me knowing at let it run into the negatives some how?! Now the account is STILL open months later and I have to go through the entire process over again, and I have to find a way to have $100+ dollars put back into it, and hope they close it when they say they did this time. This has been a nightmare.
  • AG
    Adriana Garcia
    Dec 5, 2022
    1.0
    The customer service in this bank is so bad every time. From the girl that does drive thru and the ladies in front counter. Attitude is horrible.
  • MM
    Margarette Maldonado
    Oct 11, 2022
    1.0
    We were very disappointed with customer care at this bank.They lack communicating with thier patrons and thier possible future customers.The mortgage staff :Amanda Cox was inconsistant with communicating and following up promptly with our business needs.We requested for a change of the associate to no avail and therefore we are withdrawing our monies from this bank and will never use or look to use their services again.Good luck for anyone else who uses their services.
  • PP
    Punkin Pie
    Jul 21, 2022
    1.0
    This bank has a terrible atmosphere. The older woman teller there has a horrible attitude and, to be honest, really none of them have a pleasant attitude. Could claim a "bad hair day", but they're always like that.
  • WJ
    Weston Cox jr
    Oct 20, 2020
    5.0
    Always a positive experience. People usually treat you like you treat them. Enjoy the happy attitudes these folks display 🙂
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Frequently Asked Questions About First Citizens Bank

What are the regular banking hours at First Citizens Bank in Jacksonville - Main?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.

Is the drive-through service available at First Citizens Bank Jacksonville - Main?

Yes, the drive-through is open Monday to Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.