Business Details
About
Bank
Come visit us at our Indian Trail branch, located off Highway 74, near the Indian Trail Post Office. As a leading regional bank in the US, we're committed to helping our customers find their success. With a robust suite of products including checking and savings accounts, mortgages, wealth management, and commercial and small business loans and solutions, we are here to help tailor a solution to fit your unique needs. This paired with our convenient ATMs, online banking and mobile app, means you can bank conveniently anytime, anywhere. This is banking at its best. This is Banking Forward. This is SouthState Bank.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.5
15 reviews
5 stars
9
4 stars0
3 stars0
2 stars
1
1 star
5
- JFJonathan FurrAug 19, 20255.0I had the pleasure of working with Krystal Mall, Business Loan Representative at South State Bank, and I couldn’t be more impressed with her professionalism and responsiveness. Although South State wasn’t able to approve our business loan, Krystal went above and beyond by providing us with two excellent referral options outside of the bank. Thanks to her guidance, we were able to secure the funding we needed at a great rate. She truly didn’t have to take that extra step, but her dedication made all the difference for our business. I highly recommend working with Krystal—she genuinely cares about helping her clients succeed.
- WHWhitney HernandezJul 28, 20251.0Extremely Disappointed – Unacceptable Handling of My Check Deposit I would give zero stars if I could. On July 21, 2025, I deposited a $9,000 check around 10–11 AM at this branch. A few hours later, I noticed the funds had been deposited into the wrong account. I immediately contacted the bank, only to be told the teller was “in training.” Regardless, there is no excuse for not verifying the account holder’s name before depositing such a large check into someone else's account. The check was later resubmitted to my account, but the check had already cleared through the incorrect account. I verified that the check had funds, so clearly the error was on the bank's part—not mine. Despite multiple attempts to get help, I’ve been met with unprofessional attitudes from staff, lack of urgency, and no clear resolution. I am a business owner and this has severely disrupted my operations. I’ve also contacted the 1-800 number, and even they are struggling to get cooperation from this location due to the same unhelpful behavior. This is not just a mistake—it’s negligence. I strongly urge upper management to retrain staff and the branch manager on proper protocol, customer service, and accountability. A resolution is long overdue.
- RKRyan and Corrie KolbeJun 18, 20255.0The people I have interacted with here have been friendly, kind, and patient. When a mistake was made, they were quick to rectify it.
- JLJames LandrethJun 15, 20165.0Personal, professional. They know my name and have all the current electronic services you want or need.
Frequently Asked Questions About SouthState Bank
What products and services does SouthState Bank offer?
SouthState Bank offers checking and savings accounts, mortgages, wealth management, commercial and small business loans, safe deposit boxes, credit cards, business loans, car loans, home equity lines of credit, and appointment-based services such as investments, trust, and cash flow management.
What are the main branch hours for SouthState Bank in Indian Trail?
The Indian Trail branch is open Monday through Friday from 9:00 AM to 5:00 PM, except Fridays when it closes at 5:30 PM. The branch is closed on Saturdays, Sundays, and specified holidays.
When is the drive-through service available at SouthState Bank?
The drive-through is open Monday to Thursday from 8:30 AM to 5:00 PM, and on Friday from 8:30 AM to 5:30 PM. It is closed on weekends and on specified holidays.
Does SouthState Bank offer ATM services at this location?
Yes, SouthState Bank offers drive-thru services with a drive-up ATM that accepts deposits for convenient banking anytime.
Is the SouthState Bank location in Indian Trail accessible for wheelchair users?
Yes, the SouthState Bank branch has wheelchair accessible entrances and parking to accommodate all customers.
How can I contact SouthState Bank customer care?
You can contact customer care via email at customercare@southstatebank.com or by phone at +1 704-839-5125.
Where is the SouthState Bank branch located in Indian Trail?
The branch is located at 13816 E Independence Blvd, Indian Trail, NC 28079, near the Indian Trail Post Office off Highway 74.
What nearby places can I visit before or after banking at SouthState Bank?
Near SouthState Bank, you can visit the Shirdi Sai Temple of Charlotte for a cultural experience or enjoy a meal at nearby restaurants like Bojangles, Smoothie King, Wendy's, or Arby's.
Are there nearby services that complement the banking experience at SouthState Bank?
Yes, close to SouthState Bank you'll find the USPS Post Office for mailing needs, Carolina Exteriors for home construction services, and several real estate agents and home inspection services like The Macy Group and InspectorCor Home Inspection Services.
Does SouthState Bank have an online or mobile app for banking?
Yes, SouthState Bank offers mobile banking apps available for Android and iOS devices to bank conveniently anytime and anywhere.