First Citizens Bank

Reviews

• EB

  Erica Branch

  Nov 19, 2025
  1.0
  If i could give 0 stars, i would. Worst bank i have ever experienced. My husband and i own our own business and unfortunately we got scammed with a fake check. It cleared so we weren't aware at first but as soon as we were made aware, we tried to make it right. We only spent like 5% of the money to begin with but offered to pay it back immediately. This was talked about in person at our local branch in Hendersonville NC. The lady we spoke with said "it happens" and not to even worry about it, that they would just "write it off". Again, we offered to pay back what we did spend. So a couple days go by and we get a call from the corporate office stating they want to "cancel our business relationship and close our account". Of course we weren't happy, we liked the fact that our bank was close by and thought we were just going to move on... but we did understand so we went ahead and switched banks. Well, a couple of weeks went by and we get a letter in the mail FROM A CREDIT AGENCY stating our "case" was sent to them. Like, really? We worked with them as much as possible and they declined our money all so they could sent it to collections?? And guys, this was not a substantial amount, I'm talking a couple hundred dollars, maybe. Wow. Just wow. I've never in my life felt so disrespected by a bank or any place, really. Needless to say, we learned our lesson. Anyone looking for a new bank, go elsewhere. Nothing but a headache, i promise ya. We could have made this right in the first place but i guess they were bored or something. Life is hard enough on people as it is right now. Thanks First Citizens ~ we'll never forget ya!
• CB

  Chris Brindell-watt

  Dec 1, 2022
  1.0
  This review is only focused on the lack of lighting on the trees and courtyard on mainstreet. You have such and opportunity and responsibility I think to add lights especially around Christmas. All of mainstreet decorates but the bank. Please correct this wrongdoing and be a good neighbor. Lights will enhance your bank and flush out a bad human element that lurks there in the shadows. Thanks
• RB

  Ross Bower

  Sep 30, 2022
  5.0
  Always great staff and service. Help manage my personal and business accounts efficiently and effectively
• JD

  James Dill

  Dec 7, 2018
  1.0
  I went in asking about a loan I was told I was too young for it and declined without them asking any questions about my info or anything

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