Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.4
51 reviews
5 stars
14
4 stars
3
3 stars
3
2 stars
1
1 star
30
- THTerry HixsonOct 23, 20251.0We have been Truist customers since we moved here. They treated us very bad recently. We applied for a home equity loan and were told our credit was so good no problem. We went out of town while we were gone the closed our loan and never let us know. Very poor service. Do not trust them. The will screw you!
- DMDavid MozeOct 9, 20251.0Hello, I am writing to formally address a recent and unsatisfactory experience at the Truist branch located on North Elm Street. As a longstanding client who manages multiple business accounts with Truist, I have generally appreciated the quality of service provided. Unfortunately, my recent visit did not align with that standard. On my visit at approximately 10:00 AM, I requested a standard amount of change for my businesses, specifically a box of quarters, dimes, and nickels. I was informed that the branch manager was unavailable at that time and was advised to return the next day. Upon returning the following afternoon, I was then told that the branch could not accommodate my request due to a lack of available change. Moreover, the communication I received during this process was dismissive and not reflective of the professional service I expect from Truist. While I understand that operational challenges can arise, the manner in which this situation was handled did not meet the level of customer care I believe your institution strives to deliver. I trust that you will take this feedback seriously and address the matter internally to prevent similar occurrences in the future. Thank you for your attention and commitment to maintaining high standards of customer service.
- DADiana AlarconJul 26, 20251.0Me tienen la cuenta bloqueada por más de 10 días.Nadie da una respuesta les he enviado toda la documentación y cada persona no sabe ni lo que habla . Este banco es pésimo no lo recomiendo a nadie .Entiendo que te pongan en hold un cheque pero no toda la cuenta cuando los billes no esperan por nadie
- KGKrishna GurungJul 2, 20241.0Bad Costomer service, tellers r rude, taking long time.
- JBJaqueline buenoMar 22, 20221.0I had a very hard time with the teller Michelle, I felt discriminated with the service she provided and they way she treated my mother and I. My old BB&T branch which i've been with for more than 20 years treated me and my family so well until the merge, now this place has horrible customer serive and no hospitality what so ever. I would give this place 0 stars after todays encounter.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular business hours?
Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The bank is closed on Sundays.
When is the drive-through service available at Truist?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What types of accounts does Truist offer?
Truist offers checking and savings accounts designed for daily transactions and savings goals, respectively. Checking accounts allow for debit card use, deposits, and check writing, while savings accounts help you save money for goals or emergencies.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours, or by phone at 844-487-8487. Opening a CD requires visiting a branch. Opening in-branch lets you receive a temporary debit card immediately.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start making digital and in-person payments from your checking account.
What services does Truist provide?
Truist offers a variety of services including deposit transactions, loans, credit cards, insurance, investment, treasury, trust services, mortgage loans, business banking, foreign currency exchange, and more.
Is there an app available to manage my Truist account on my phone?
Yes, Truist provides mobile apps available on both Android and iOS platforms for managing your account conveniently on your phone.
What are some nearby places I can visit before or after my visit to Truist at 3521 North Elm Street?
Nearby you can find Walgreens for pharmacy needs, Starbucks for coffee, and The Cherry Pit Cafe for a meal, making them convenient stops before or after your visit to Truist.
Are there other financial services or banks near Truist?
Yes, near Truist at 3521 North Elm Street, there is another Truist location with ATMs, and the Bank of America Financial Center offering banking and mortgage services.
Can I use public transit or nearby services to access Truist?
While specific transit stations aren't listed, nearby services such as Starbucks and Walgreens can help orient you when visiting Truist. Additionally, the presence of nearby businesses like Greensboro On The Move Wayne Young, Realtor, can be helpful landmarks.