Truist

Reviews

• MR

  Maria Rodriguez

  Dec 1, 2025
  1.0
  Muy mal servicio estuve más de una hr y nadie me a tiende y ni pregunta
• JH

  Jenny Howard

  Sep 27, 2025
  5.0
  Always friendly service! Eager to help customers! Never had an issue!
• GS

  Gail Sticklen

  Jul 15, 2025
  1.0
  7/15/25-Only 1 Teller at the window and only 1 Teller working the front. They had 1 Employee assisting ladies that had been there since I arrived. The line was 6 people, when I finally got to the counter, told the Teller what was needed. The rest of the Employee were in TRAINING with notices posted on every door. The Teller helped with half of what was needed but sent a text or message to the Employee who was standing at the copier. The Teller told my mother and I to go over and let her know that we needed to be seen. When I walked over to the Employee, she was talking to another employee and then immediately went to the counter and started assisting the customers in line. I have never been to a bank that has POOR Customer Service. I was in the bank for just shy of an hour and still didn't get what banking was needed done. If this is how Truist conducts business, then maybe my accounts need to be taken to a bank that appreciates their customers and has Customer Service. Strongly recommend taking your business somewhere else that has Employees that respect their bankers and not treat them as if they are 2nd class. Maybe when Millions start being taken out of the accounts/bank then maybe Upper Management will open their eyes and make some changes with their Employees and Policies.
• CC

  Christina

  Jul 15, 2025
  1.0
  Four people waiting in line inside the branch, 3 counter tellers and only one had a customer. I walked in, was not greeted by anyone and then a 2nd cust walked in behind me and he was still not greeted. So total of six cust"s in line, three counter tellers only one cust being waited. I understand if the tellers were busy and temp unavail but they still could have acknowledged we were all waiting and they would be with us momentarily. Customer service is not their top priority. At least it was not today.
• NB

  Nakesha Bowden

  Nov 7, 2024
  1.0
  I am extremely disappointed. I withdrew money from the ATM the evening before heading out of the country. I received a message “Unfortunately, your money cannot be dispensed at this time” along with the customer service number. I had a feeling to check my account and the money actually came out of my account. I would think it would be an easy process with the cameras there etc. I called the number and I have literally been jumping through hoops ever since. Every person I speak to ask me questions like the atm ID number, they fail to return my calls as promised, etc. it’s been days. I’ve even left several messages at the local branch and always receive the voicemail and no one has called me back. Yesterday, I finally spoke with someone from the customer service line that told me the original person put the wrong thing down as the issue and now my claim would take even longer. Thankfully I didn’t try to take more money than I did or would’ve been stuck without money outside the US. I’m over it! It been the absolute worst experience and I’m still waiting on my money or atleast some decent communication to let me know when I can expect it.

Frequently Asked Questions About Truist