Truist

2.3
9 reviews
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Business Details

3070 Union Rd, Gastonia, NC
28056, United States
(704) 852-5790
http://www.truist.com/locations
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About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
3070 Union Rd, Gastonia, NC
28056, United States

Hours

Reviews

2.3
9 reviews
5 stars
3
4 stars
0
3 stars
0
2 stars
0
1 star
6
  • MT
    melissa Taylor
    Feb 5, 2024
    1.0
    The teller did not follow a simple request to deposit a check as cash. When the mistake was noticed I phoned the bank in order to correct the matter. Soome Rivas answered the call. I explained the issue to her, then she said she would check on it for me. She disconnected the call and blamed me when I called back. When I called back she attempted the argue with me rather then trying to remedy the situation. She did not curse or yell but she became rude and abrasive while placing blame on me. All conversations are recorded in the bank so everything that is written here is verifiable. Please treat your customers better especially when your bank/teller was the person at fault.
  • JY
    Jacqueline Young
    Jan 4, 2024
    1.0
    Ever since I opened my account with them I have had to get a new a new card my account has been hacked every month when I go inside the bank for help they can never help me ,the ATM is always down there's always a line and the young girl has no idea what she is doing DO NOT OPEN AN ACCOUNT WITH TRUST
  • WP
    William Payne
    Jun 2, 2022
    5.0
    Very helpful
  • MA
    Michael Aiken
    Aug 13, 2019
    5.0
    Always has been a good bank to do business with! Recently, the teller staff was incredibly helpful and tenacious with helping me to efficiently move around balances between other banks’ accounts and theirs. Impressive customer service!
  • DT
    Devin T
    Jan 6, 2016
    1.0
    Arbitrarily holds funds on deposits. ATM works for deposits only 80% of the time. No clear policy on funds being held makes it very difficult to manage cash flow when running a small business. Personal bankers are not sensitive to these needs and only blame "the system"
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Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.