Business Details
About
Credit UnionBank
A not-for-profit financial cooperative owned by its members, SECU has been providing employees of the State of North Carolina and their families with consumer financial services for over 80 years.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
35 reviews
5 stars
25
4 stars
5
3 stars
1
2 stars
1
1 star
3
- RSRaquel SpencerOct 22, 20255.0Excellent Service, Cutting-Edge App, and One Essential Security Feature I have been a member of State Employees Credit Union for a while now, and I am consistently impressed with the quality of service, both in-person and through their digital tools. The SECU mobile app, in particular, has become an indispensable part of my daily routine. The convenience and security features already built in are truly top-tier. I want to highlight two features I use constantly: Seamless Transfers: The ability to effortlessly and instantaneously transfer money between my accounts is incredibly fast and reliable. This functionality is flawless and makes managing my funds simple. Fingerprint/Face ID Security: The incorporation of the fingerprint sensor and Face ID for logging in provides the perfect balance of security and speed, demonstrating that SECU is committed to modern, safe banking practices. The Suggestion for a Ten-Star Experience While the app already deserves a full five stars, there is one crucial security feature that would elevate it to a ten-star experience: an Instant Card Lock/Unlock Toggle. I would strongly suggest implementing the ability for members to instantly lock and unlock their debit and credit cards directly within the app. Much like how other popular finance services operate (like Cash App), a locked card prevents all purchases or withdrawals. If a card is temporarily misplaced, or if I simply want to ensure zero unauthorized activity, I could toggle the card off. When I’m ready to use it, I simply toggle it back on—instant peace of mind and maximum fraud prevention. Implementing this simple lock/unlock feature would solidify the SECU app as the most secure and convenient banking tool available. Thank you for providing such a wonderful service!
- TTThomasFeb 18, 20225.0Worked with Catherine on a mortgage, she’s great!
- MIM IFeb 17, 20225.0Ashley Ridenour helped me out with a special request involving withdrawal with various denominations. Very helpful representative.
- TGTiffany GreenJul 7, 20215.0I joined yesterday and I received the best customer service ever! , Allen McKinney was very helpful and patient.I spent a lot of time working with him because I was very indecisive on a few things, he never appeared to be frustrated he help me work through all my banking needs and taught me many things I didn’t know as well. Great service!!
Frequently Asked Questions About State Employees’ Credit Union
What is the State Employees’ Credit Union at 1473 Benson Rd in Garner, NC?
It is a not-for-profit financial cooperative serving employees of North Carolina and their families with various consumer financial services since 1937.
What are the regular business hours for the State Employees’ Credit Union on Benson Rd?
The credit union is open Monday through Friday from 8:30 AM to 5:30 PM and closed on weekends.
Is the State Employees’ Credit Union on Benson Rd wheelchair accessible?
Yes, it has both wheelchair accessible entrances and parking.
What financial products does the State Employees’ Credit Union offer?
They offer checking and savings accounts, education and retirement savings, investment accounts, credit cards, mortgages, HELOCs, refinancing, special mortgage programs, auto and personal loans, as well as auto, home, and life insurance.
What additional services are available at this credit union location?
They provide foreign currency exchange, notary services, safe deposit boxes, savings bonds, and coin redemption.
How can I contact the State Employees’ Credit Union at Benson Rd via phone or email?
You can call them at +1 919-329-6215 or email garner-bensonroad@ncsecu.org.
Are there any holiday closures I should be aware of for this location?
Yes, the credit union will be closed on Thanksgiving Day and the following day, Christmas Eve and Christmas Day, as well as New Year's Day.
What nearby dining options are available around the State Employees’ Credit Union?
Nearby restaurants include McDonald's, Burger King, Carolina Fish Fry Co, The Muse Coffee Company & Roastery, and Big Ed's Garner, offering a variety of fast food, seafood, coffee, and southern cuisine.
Where can I find nearby ATM and financial services close to the credit union?
Close by are CashPoints® ATM and Coinme, which offer ATM and currency exchange services, plus Western Union for money transfers.
Are there convenient nearby transportation or postal services to assist customers visiting the credit union?
Yes, ABC Worldwide Charters offers transportation and rental services, and the Post Office is nearby for mailing and public services.