State Employees’ Credit Union

Reviews

• NF

  Natasha Frater

  2 days ago
  3.0
  On 1/9/26, I went inside the branch to make a cash deposit into my checking account. I clearly stated to the teller (seated on the far end near the main doors) that the deposit was for my checking account. However, the deposit was placed into my savings account, which I noticed immediately while reviewing my receipt. When I brought this to the teller’s attention and asked for it to be transferred to my checking account, she responded by saying, “You said savings,” in a loud tone that could be heard by others waiting in line. I did not want to argue and simply asked that the funds be transferred, but the interaction felt embarrassing and unnecessary. The situation could have been handled more professionally, and the comment was not needed. I did speak with a manager, who listened and offered an apology. She also stated she would inform the teller supervisor. After returning home, I realized this was the same teller I had a previous unpleasant encounter with. I understand mistakes can happen on either end, but I believe this situation could have been handled with more discretion and a better tone. Other than my encounters with the teller mentioned above, I always have a pleasant and professional experience at this location.
• RS

  Raquel Spencer

  Oct 22, 2025
  5.0
  Excellent Service, Cutting-Edge App, and One Essential Security Feature I have been a member of State Employees Credit Union for a while now, and I am consistently impressed with the quality of service, both in-person and through their digital tools. The SECU mobile app, in particular, has become an indispensable part of my daily routine. The convenience and security features already built in are truly top-tier. I want to highlight two features I use constantly: Seamless Transfers: The ability to effortlessly and instantaneously transfer money between my accounts is incredibly fast and reliable. This functionality is flawless and makes managing my funds simple. Fingerprint/Face ID Security: The incorporation of the fingerprint sensor and Face ID for logging in provides the perfect balance of security and speed, demonstrating that SECU is committed to modern, safe banking practices. The Suggestion for a Ten-Star Experience While the app already deserves a full five stars, there is one crucial security feature that would elevate it to a ten-star experience: an Instant Card Lock/Unlock Toggle. I would strongly suggest implementing the ability for members to instantly lock and unlock their debit and credit cards directly within the app. Much like how other popular finance services operate (like Cash App), a locked card prevents all purchases or withdrawals. If a card is temporarily misplaced, or if I simply want to ensure zero unauthorized activity, I could toggle the card off. When I’m ready to use it, I simply toggle it back on—instant peace of mind and maximum fraud prevention. Implementing this simple lock/unlock feature would solidify the SECU app as the most secure and convenient banking tool available. Thank you for providing such a wonderful service!
• CD

  Christopher Doerner

  Dec 11, 2024
  4.0
  Good experience
• EG

  Eric Garcia

  Dec 1, 2018
  5.0
  I've never had a bad experience here. I just wish they had Saturday hours.

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