Wells Fargo Bank

Reviews

• ER

  Eleanor Romanelli

  Nov 12, 2025
  5.0
  Olivia is an excellent teller. Kind and patient and precise. She made my experience a pleasant one today. I am happy to have stopped at this branch today and was pleasantly surprised by the excellent customer service not only I received but I observed her giving to other customers while she was handling my transaction. Multitasking at its best! Keep up the good work Olivia
• RA

  Rami Alshareef

  Oct 11, 2025
  5.0
  I had such a great experience at the Wells Fargo branch in Fuquay-Varina! Liz helped me with a withdrawal and she was super friendly, professional, and quick. She made the whole process easy and pleasant. It’s always nice to be greeted with a smile and genuine care — thank you, Liz, for your great service!
• AF

  Ashraf Farrag

  Sep 30, 2025
  5.0
  Mr. Ruiz was very patient and helpful in promptly obtaining bank statements for me which were outside of the date range that the Wells Fargo online banking platform normally makes available to clients. It is unfortunate that WF has determined that some accounts only have a two year window for access but at least this branch was able to make up for this shortcoming and do so very promptly!
• RA

  Rosario Alvarez

  Sep 2, 2025
  1.0
  Drive through was rude!! Had to go inside to get help, inside was a different atmosphere and was very kind. Knowing how to handle customers with respect.
• JJ

  J Jean

  Aug 21, 2025
  1.0
  Went in this branch in March to get information to open a special account. As a former banker, I knew exactly what to say to ensure that they could accommodate my needs for this acct and rep contacted legal office. Now after special paperwork was created for Wells Fargo (only) they are saying they can’t help and won’t do anything to correct their mistake even though the WF escalation department said it was up to this branches discretion. The Manager Siri (Suri?/ she never gave me her business card) said she would follow up and never did. I was told my escalation case was not updated (notes) and she never contacted back office to help as she told me she would last week 8/14. Yesterday I had to go over everything that happened with the back office as though they had no idea which is surprising, but at this point, I think everyone’s just pointing fingers. Just wanted to write a review to be very aware of the incompetence of this particular branch and the rep Edwin(who also made inappropriate comments to me) I personally feel they don’t want to help because they are inexperienced in the account that is needed. I’m only writing a review because I think it is pretty unprofessional for a branch manager to not try and take ownership of their employees mistakes other than tell me that they will “coach” their team. Updated review today is September 7, 2025 . We went back-and-forth with your executive office and no resolution has been made, but that Wells Fargo was sorry . Again, they’re saying that it’s the “branches discretion” at Fuquay Varina to accept the check that they told me they would originally take that one of their advisors Stephen D. Who called the legal department March 10 at 1 PM-1:30 pm. I was told that they could review the calls, but somehow they’re saying they can’t get those phone calls or any other of the phone calls that even remotely would back up what I was told . The check is for a minor (initials) and MY FULL NAME as parent with court papers that prove her name by an OFFICIAL NY JUDGE please tell me how this check could come back. I’ve been in banking long enough to know these people incompetent and do not know how to open big boy accounts so I would advise you not to go to this branch.!! Especially since none of them seem to know how to treat customer! I will say Isaac in the back office was extremely pleasant, but he was just the middleman and no one did anything to help and please you’re telling me that not one phone call was able to be pulled ??

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