Business Details
About
BankFirst Citizens Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
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18 reviews
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- TMTravis MooreDec 17, 20251.0Trash bank
- MJMark JonesSep 9, 20251.0The FC on 50 main Street erroneously deposited $7000 of someone else's money into my account. No one at the bank is taking any sort of responsibility for these or even admitting that it happened. I had to call corporate to get it sorted out because no one picks up the phone. Everyone here is grossly incompetent beware
- CHClyde HalifaxAug 2, 20251.0Do not get involved with Patty. She will lead you on and BS you with all kinds of make believe dates that things will be done by. Then when the appraisal is over due twice, she will "expedite it" aka fixing their screw ups. Then you literally gotta wait for her to stroll into the office last to make her open emails that have been sitting in the in box for a "day or two". She couldn't have spent 5 minutes to read it to us the night before over the phone but shes a child and you have to hold her hand to do her job. So be ready for that.
- DMDonna MartinAug 20, 20241.0I’ve been banking with this branch since 1994 they’ve changed names a few times. First Citizens is the worst one I’ve ever seen. They never answer the phone or return calls when a message is left. You go in and have to wait for customer service well over 30 plus minutes. I’ve been slowing moving all of my accounts to another bank, hoping to have it finished shortly. They also change polices without notification, we’ve never paid a service charge and they just started charging one.
Frequently Asked Questions About First Citizens Bank
What are the regular business hours of First Citizens Bank at 50 West Main Street?
The bank is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does First Citizens Bank offer drive-through service, and what are its hours?
Yes, the bank offers drive-through service Monday to Friday from 9:00 AM to 5:00 PM, closed on weekends.
Is First Citizens Bank open on public holidays?
No, the bank is closed on significant holidays including November 11, November 27, December 25, and January 1.
What types of banking products does First Citizens Bank provide?
They offer checking, savings, personal lending, home equity, credit cards, online and mobile services, business checking and lending, business credit cards, and merchant services.
Can I schedule a business meeting or appointment at First Citizens Bank online?
Yes, you can book appointments online via their reservation system at https://outlook.office365.com/owa/calendar/FranklinMain@firstcitizens.com/bookings/.
Where is First Citizens Bank located in Franklin, NC?
It is located at 50 West Main Street, Franklin, NC 28734, USA.
What services are available for businesses at First Citizens Bank?
The bank offers services including business lending and business credit cards, supported by a business lender on staff.
What nearby attractions can I visit before or after my visit to First Citizens Bank?
Nearby you can visit Mooney Falls, a beautiful park and river area, or explore the Appalachian Trail for hiking and forest scenery.
Are there dining options close to First Citizens Bank?
Yes, the Motor Company Grill, an American diner specializing in burgers, is nearby for a convenient meal.
What local cultural or historical sites are close to First Citizens Bank?
You can visit the Macon County Historical Museum and The Gem & Mineral Society and Museum to learn about the area's history and gems.