First Citizens Bank

2.4
17 reviews
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Business Details

50 West Main Street, Franklin, NC
28734, United States
(828) 524-7000
https://locations.firstcitizens.com/nc/franklin/50-west-main-street

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
50 West Main Street, Franklin, NC
28734, United States

Hours

Reviews

2.4
17 reviews
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  • MJ
    Mark Jones
    Sep 9, 2025
    1.0
    The FC on 50 main Street erroneously deposited $7000 of someone else's money into my account. No one at the bank is taking any sort of responsibility for these or even admitting that it happened. I had to call corporate to get it sorted out because no one picks up the phone. Everyone here is grossly incompetent beware
  • CH
    Clyde Halifax
    Aug 2, 2025
    1.0
    Do not get involved with Patty. She will lead you on and BS you with all kinds of make believe dates that things will be done by. Then when the appraisal is over due twice, she will "expedite it" aka fixing their screw ups. Then you literally gotta wait for her to stroll into the office last to make her open emails that have been sitting in the in box for a "day or two". She couldn't have spent 5 minutes to read it to us the night before over the phone but shes a child and you have to hold her hand to do her job. So be ready for that.
  • RP
    Richard Porter
    Jun 16, 2025
    3.0
    There are some good things but their phone system is worthless and there are long waits to see anyone except a teller.
  • MH
    Misty Holland
    Dec 11, 2023
    1.0
    Have to go to the this branch now because they closed the Westgate branch about a year ago. Normally they only have two out of four drive thru lanes open. I typically wait in line at the drive thru a minimum of 15 minutes. They don't apologize for the wait and they are not very friendly. It takes them a LONG time to do a simple transaction. I miss the Westgate branch because they were quick and friendly. Too bad they didn't keep those employees when they closed that branch. I don't recommend this branch at all.
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Frequently Asked Questions About First Citizens Bank

What are the regular business hours of First Citizens Bank at 50 West Main Street?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.

Does First Citizens Bank offer drive-through service, and what are its hours?

Yes, the bank offers drive-through service Monday to Friday from 9:00 AM to 5:00 PM, closed on weekends.