Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.7
30 reviews
5 stars
9
4 stars
2
3 stars
3
2 stars
3
1 star
13
- PTPhillip TynerOct 31, 20255.0I’ve been banking with Truist at this location for at least six years… it used to be a BB&T. The staff remembers me and is always pleasant to deal with. They go above and beyond for their patrons whenever needed. Standout employees (lately, there’s been several over the years) are Steve and Bri. Thanks for the great service and making us long time patrons feel like we belong. It’s like Cheers… “where everybody knows your name, and everybody’s glad you came “ 🤣🤣🤣
- NSNahleejah S.Jul 16, 20255.0It's Always the little things that count for Me so this is why Today TRUIST bank has earn 5 stars from Me.....I came in and was warmly greeted by Mr. Stanton ....I needed to open an account for business purposes needed some help it's My first time on this particular journey ...I was immediately greeted in a friendly and warm manner by Ms. Brittany aka Bree she was not only kind she was very informative helpful and professional...I was exhausted and needed something to snack on ...I was too tired to get to the front to get the free lollipop she offered ....the next thing I know she had Ms. Alysia bring Me a lollipop 🤗 How she signaled the young lady to do I'll never know but she did and Both lady's did it with kindness and a smile ....NOW THAT'S how GREAT CUSTOMER SERVICE & CARE for Your Clients is suppose to look like Thank You ladies and Gentlemen 👑👑 God Bless You and thank for setting a great example for the City #910EXCELLENCE #TeamworkMakeaDreamwork
- KSKera StephensJul 11, 20251.0This is starting to be the worst banking experience, and it's not even 4 months in. They don't have a restroom for clients. Pin number doesn't work after physically having it set inside the branch. No proper mailer of why business credit etc was denied even after providing documentation requested.
- KBKendell BrackenJul 11, 20251.0So I star tree d a job 3 weeks ago and they pay bi-weekly so it was 3 weeks before getting a check. My first check was a paper check because they messed up with payroll but was fine because they printed me a paper check the day before pay day. I knew about banks putting holds on check etc… so I went to the app and read all the disclosures and policies and it clearly says that they will tell you if a hold is gonna be placed on a check before you deposit it. Well it did not. In fact it said that it was a standard deposit would be available the next business day which is today Friday 7/11/2025. This morning I noticed my money still hadn’t went in. So I login into the desktop version and not only was a hold on there but 7 days. If they would have just told me in the beginning, which they say they do before you deposit the money, I would have just went to the bank it was issued from. If I could give an half star, I would. Everyone doesn’t have money just laying around and literally live from check to check. I’m not sure how I’m gonna make it a week considering my gas light is on. I think I will be updating my direct deposit back to Wells Fargo which I was using and thought Truist might be a better bank but clearly I was mistaken.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular business hours?
Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
When is Truist's drive-through service available?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
How can I open a new account with Truist?
You can open a new account online, by phone at 844-487-8487 during business hours, or by visiting a branch where you can get a temporary debit card immediately.
What is the difference between Truist checking and savings accounts?
Checking accounts are for everyday transactions such as purchases and bill payments. Savings accounts are designed to save money for goals or emergencies and are less transactional.
How do I activate my Truist debit card?
You need to activate your debit card online to begin making digital and in-person payments from your checking account.
Does Truist offer online and mobile banking options?
Yes, Truist offers online and mobile banking services to enable easy account management and transactions through their apps.
Can I make appointments at Truist for specialized services?
Yes, you can book appointments for services like Trust, Leasing, and Cash Management through their online reservation system.
Which nearby ATMs can I use around Truist Fayetteville branch?
Nearby ATMs include Truist ATM, BB&T ATM, and the ATMs located at the Truist branch itself, providing convenient access for cash withdrawals.
Are there nearby insurance agencies close to Truist Fayetteville?
Yes, nearby insurance agencies include Ai Insurance and Cape Fear Insurance: Allstate Insurance, which customers might consider for supplemental insurance needs.
What are some nearby beauty and spa services customers can visit near Truist Fayetteville?
Beauty salons and spas close to Truist include Olive & April Hair Studio, Sunshine Beauty & Bliss, Glo Esthetics, and Blazing Brows and Aesthetics, enabling a relaxing experience after banking.