Business Details
About
Credit UnionBank
A not-for-profit financial cooperative owned by its members, SECU has been providing employees of the State of North Carolina and their families with consumer financial services for over 80 years.
Details
- Wheelchair accessible entranceAvailable
Location
State Employees’ Credit Union
124 McArthur Road, Fayetteville, NC
28311, United States
Hours
Reviews
3.7
21 reviews
5 stars
11
4 stars
2
3 stars
3
2 stars
1
1 star
4
- SOSamantha OliverJul 30, 20255.0Shoutout to Antwon Johnson for his amazing customer service! He was extremely helpful and timely. Had to come back to sign paperwork and he recognized me as soon as I came in the door and was quick to help me get in and out!
- DKDr. Gin KaplanJul 17, 20251.0Absolutely ridiculous and terrible customer service. Mortgage sent via USAA with automatic bill pay, which they have cashed EVERY month by the 8th for the duration of my mortgage. NCSECU says they don't have it, but I have documentation from USAA that the check was sent on time as it always has been. Their brilliant solution is to charge me a $50 late fee while saying they aren't responsible for things getting lost in the mail. Obviously, they are not responsible for USPS error. But neither am I! Went round and round with Christian who eventually just left me on hold after I asked to speak with the branch manager. I can cancel the original check and issue a new one, or I can wire them the money--both of which cost me additional money in addition to the late fee they absolutely refuse to remove. And guess what? Turns out, the check was returned to USAA for invalid biller information...I'm sure somehow that will be my fault too even though that check has gone to the same exact address for over 2 years. Their own website says they have discretion to remove late fees with documentation, but the central call center say they will only do that if the local branch made an error. Wait a minute....I thought they were infallible and did everything right?! I can you one thing they didn't do right, and that was let me know they had an address change. What a bunch of crooks.
- KWKatrina WhittedMar 7, 20223.0Kristen ask me for my name and reason for the visit then didn't sign me in. I was there an hour before he call me back. He seemed distracted and kept leaving the office. I wasn't pleased at all
- RPRose F PickettAug 17, 20213.0It's a bank
Frequently Asked Questions About State Employees’ Credit Union
What is the primary mission of State Employees’ Credit Union in Fayetteville?
State Employees’ Credit Union is a not-for-profit financial cooperative that has been providing consumer financial services to employees of the State of North Carolina and their families for over 80 years.
Where is State Employees’ Credit Union located in Fayetteville?
It is located at 124 McArthur Road, Fayetteville, NC 28311, USA.
What are the regular business hours of the Fayetteville branch of State Employees’ Credit Union?
The branch is open Monday through Friday from 8:30 AM to 5:30 PM and closed on Saturdays and Sundays.
Is the Fayetteville branch of State Employees’ Credit Union closed on any holidays?
Yes, the branch is closed on Thanksgiving Day and the following day (November 27 and 28, 2025), Christmas Eve and Christmas Day (December 24 and 25, 2025), and New Year's Day (January 1, 2026).
What types of financial products does State Employees’ Credit Union offer?
They offer checking and savings accounts, education and retirement savings, investment accounts, credit cards, mortgages including special programs and refinancing, auto and personal loans, as well as auto, home, and life insurance.
What additional services are available at this credit union location?
Services include foreign currency exchange, notary services, safe deposit boxes, savings bonds, and coin redemption.
Does the Fayetteville branch of State Employees’ Credit Union accommodate wheelchair users?
Yes, the branch has a wheelchair accessible entrance and wheelchair accessible parking.
Are there convenient ATM locations near the Fayetteville SECU branch?
Yes, nearby ATMs include CashPoints® ATM and Bitcoin Depot, which also offers currency exchange services, making it easy to access cash near the credit union.
What dining options are available near the Fayetteville State Employees’ Credit Union?
Nearby dining spots include Jersey Mike's Subs for sandwiches, Mama D's Chicken and Waffles for American barbecue, China King for Chinese cuisine, and Waffle House for breakfast and brunch.
What other businesses near State Employees’ Credit Union can assist with technology and mobile needs?
Nearby you can find uBreakiFix for electronics repair, T-Mobile, and Sprint Store By N Touch Wireless for mobile phone services and retail needs.