First Citizens Bank

2.7
19 reviews

About

BankFirst Citizens Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
3604 Ramsey Street, Fayetteville, NC
28311, United States

Hours

Reviews

2.7
19 reviews
5 stars
7
4 stars
1
3 stars
1
2 stars
0
1 star
10
  • SS
    Shayeas7
    Dec 19, 2025
    1.0
    This particular first citizens has the slowest service!
  • WX
    Willie X
    Dec 8, 2025
    1.0
    This branch use to be a customer friendly location. The new staff is very RUDE! I was shocked because this WAS my to go to bank. Wow! Come on First Citizens! I have referred a lot of people to this bank. Bring back the old staff or at least let them get training from them to maintain a level of professionalism and courtesy when it comes to customers. SMH
  • MM
    MTP
    Sep 9, 2025
    1.0
    Worst experience ever they are lazy and do not want to help! They are too busy eating, I went to the skibo location and got all the help I needed. Do not go here
  • LC
    lynette cribb
    Mar 11, 2025
    1.0
    Just found out grove street location has shut down permanently.... found out on Facebook . I will be going to another bank with my money 💰 No letter , no phone call or anything informing me of this .

Frequently Asked Questions About First Citizens Bank

What are the regular branch hours for First Citizens Bank at 3604 Ramsey Street?

The branch is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.

Does this First Citizens Bank location offer drive-through services, and what are the hours?

Yes, drive-through is available Monday to Friday from 9:00 AM to 5:00 PM, closed on weekends.