First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
This particular first citizens has the slowest service!
WX
Willie X
Dec 8, 2025
1.0
This branch use to be a customer friendly location. The new staff is very RUDE! I was shocked because this WAS my to go to bank. Wow! Come on First Citizens! I have referred a lot of people to this bank. Bring back the old staff or at least let them get training from them to maintain a level of professionalism and courtesy when it comes to customers. SMH
MM
MTP
Sep 9, 2025
1.0
Worst experience ever they are lazy and do not want to help! They are too busy eating, I went to the skibo location and got all the help I needed. Do not go here
LC
lynette cribb
Mar 11, 2025
1.0
Just found out grove street location has shut down permanently.... found out on Facebook . I will be going to another bank with my money 💰 No letter , no phone call or anything informing me of this .
Frequently Asked Questions About First Citizens Bank
What are the regular branch hours for First Citizens Bank at 3604 Ramsey Street?
The branch is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
Does this First Citizens Bank location offer drive-through services, and what are the hours?
Yes, drive-through is available Monday to Friday from 9:00 AM to 5:00 PM, closed on weekends.
Is the First Citizens Bank at 3604 Ramsey Street open on holidays?
No, this location is closed on major holidays including Nov 11, Nov 27, Dec 25, and Jan 1.
What banking products are available at this First Citizens Bank branch?
Products include Checking, Savings, Personal Lending, Home Equity, Credit Cards, Online and Mobile Services, Business Checking and Lending, Business Credit Cards, and Merchant Services.
Does this First Citizens Bank offer investment and mortgage services?
Yes, they provide services as Mortgage Bankers and Investment Advisors.
How can I contact the First Citizens Bank branch at 3604 Ramsey Street?
You can call them at +1 910-307-9190 or fax at +1 984-867-3031.
Where can I find an ATM near First Citizens Bank at 3604 Ramsey Street?
There is a First Citizens Bank ATM nearby, as well as LibertyX Bitcoin ATM and CoinFlip Bitcoin ATM located close to the branch.
Are there food options near First Citizens Bank at 3604 Ramsey Street?
Yes, nearby dining includes Little Caesars Pizza, Wingyro's Mediterranean & American Grill, Char-Grill Fayetteville, Hardee's, SONIC Drive In, Crab Du Jour, and Ruby Tuesday.
What other services can I find near First Citizens Bank at this location?
Nearby services include CVS Pharmacy and CVS Beauty for medical and beauty needs, UPS Access Point for shipping, Jiffy Lube for automotive care, and luxury nail and spa services at Luxury Nails & Day Spa.
Is it possible to schedule an appointment with First Citizens Bank at this Fayetteville branch?
Yes, appointments can be booked through their online reservation system at https://outlook.office365.com/owa/calendar/Tokay@firstcitizens.com/bookings/.