First Citizens Bank

2.9
17 reviews

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
3604 Ramsey Street, Fayetteville, NC
28311, United States

Hours

Reviews

2.9
17 reviews
5 stars
7
4 stars
1
3 stars
1
2 stars
0
1 star
8
  • MM
    MTP
    Sep 9, 2025
    1.0
    Worst experience ever they are lazy and do not want to help! They are too busy eating, I went to the skibo location and got all the help I needed. Do not go here
  • TM
    Thomas Maultsby
    Jun 26, 2025
    1.0
    Brother went in to deposit a check and was denied after giving his id and bank card. Showed his bank card and was told “ anyone can get one of those”. Apparently the staff there is comfortable with profiling, which speaks volumes for the management there. I had a business account there and they charged my account into the negative and closed it. Made the deposit to open the business account and they charged paper statements fees of $6.50 a month even though I never received a statement until the account went negative.
  • EM
    Emily M
    Jan 17, 2024
    5.0
    Mrs. Jackie has helped me through the last year and she has gone out of her way to make sure everything was taken care of. She has helped me invest my money in the proper place for my needs. She is always very kind and friendly and is easy to talk to. I can't thank her enough and enjoy banking here. (All the tellers are welcoming and nice.)
  • CD
    Cherie Daniel
    Aug 28, 2020
    1.0
    Staff is rude!!!!

Frequently Asked Questions About First Citizens Bank

What are the regular branch hours for First Citizens Bank at 3604 Ramsey Street?

The branch is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.

Does this First Citizens Bank location offer drive-through services, and what are the hours?

Yes, drive-through is available Monday to Friday from 9:00 AM to 5:00 PM, closed on weekends.