Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.1
19 reviews
5 stars
5
4 stars
4
3 stars
3
2 stars
2
1 star
5
- SHSondra HendricksJun 5, 20251.0It would be really nice if the tellers at this location gave a crap about their customers.
- DGDonna GOct 19, 20244.0I like this location a decent amount. I have been going here for my occasional banking needs for about 5 years now and never had any issues. However, there was one interaction a few months ago that rubbed me the wrong way. The bank teller who assisted me asked me why I wasn’t smiling. I was wearing a mask, but they said they still could tell I wasn’t smiling because “it’s in your eyes.” I told them that I didn’t have to smile if I didn’t want to. I thought it was very odd. I have been a cashier in the fast food and retail industries and have had customers and managers tell me to smile, and I would never dare to tell a service worker that. So for a bank teller to ask me, a customer, to smile… again, it was very odd.
- KAKate AMay 30, 20241.0“Let me explain this to you because you don’t understand” is not the best thing to say to a client, whether they do or do not actually understand. Every time I’ve come to this branch I have left with absolutely nothing accomplished. This time I left with a good cry in the car after.
- WTWilliam ThompsonNov 13, 20233.0Very slow
- SCSimonye CraigMar 24, 20175.0Nice people. I'm glad I went in.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours for Truist at 4011 University Dr, Durham?
Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. The branch is closed on Saturdays and Sundays.
When is the drive-through service available at this Truist location?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
Can I open a new account at Truist online or only at the branch?
You can open a new account online, by phone, or at the branch. Note that Certificates of Deposit (CDs) can only be opened at a branch.
How do I activate my Truist debit card?
You need to activate your debit card online to use it for digital purchases and in-person payments linked to your checking account.
What types of banking products does Truist offer?
Truist offers Checking, Commercial accounts, Credit Cards, Loans, Mortgage, Online & Mobile banking, Personal Savings, Small Business Banking, and Wealth Management services.
What services are available by appointment at Truist?
Services such as Trust Services, Leasing Services, and Cash Management are available by appointment at Truist.
How can I schedule an appointment with Truist?
You can schedule an appointment through Truist’s reservation site at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.
What nearby dining options are close to Truist in Durham?
Nearby dining options include Bear Rock Cafe, Mi Peru Peruvian Cuisine, and Neo-China Restaurant, great places to visit before or after your banking appointment.
Are there any nearby legal or real estate services near Truist that could assist customers?
Yes, nearby you can find legal services like McKissick & McKissick and Graham-Davis Law Firm, PLLC, as well as real estate agents such as Invested Realty and Teresa Parker - Union Home Mortgage.
If I want to stay healthy near Truist, what fitness or wellness options are nearby?
Nearby wellness options include Curves gym and BreakThrough Physical Therapy, plus health-related providers like Miracle-Ear and AccuQuest Hearing Centers.