Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.2
31 reviews
5 stars
9
4 stars0
3 stars0
2 stars
1
1 star
21
- AFArsis FruritchOct 3, 20251.0The woman behind desk siad not accept temporary ID while the other branch even asked for my passport telling me nothing maybe color of my skin or something bother her to gave me cash. I don't suggest go there if you are not in same genetic groupe.
- JAJustina Arnold-williamsMar 5, 20251.0What ever you do, don’t get a auto loan through this bank I paid the car off years ago and they found a way to stick me with a 1k bill asked to speak to a manager several times nobody helped but managed to add it to my credit score!! Straight scam
- SLSam LittlejohnFeb 6, 20255.0I have been a Truist customer for years, have only had a few experiences at this local branch but they have consistently been good! I recently called to ask about Medallion Signature guarantee - they didn’t have anyone who could help, but Marie called the other branches in the area until she found someone who could help me. Excellent customer service. In the past, going inside to get cash withdrawals has been very easy. I have never had to wait for the drive thru ATM. Not sure what all the negative reviews are about, but I do deposit my checks online so I’ve never needed to do the drive-thru human teller - seems that others have had negative experiences in that area.
- AGAbby GarciaMar 31, 20231.0Not sure if they have staff issues, but for sure it’s very very slow. I’m currently in line for the window and have been for the past 40 +min.
- TTTapanMay 3, 20221.0Tried calling to make an appointment, but no answer. So I go online to make an appointment. I select a time, get a confirmation email and everything. I get there right on time for my appointment, and one associate is working at a desk, already with someone. Two other desks with no one there. No book for me to sign to say that I'm here. Certainly no one ready to see me. I finally had to interrupt the guy at a desk serving another customer to say "hey I have an appointment for, well, now" and apparently no associate got anything on their calendar. Took over 20 minutes to be seen despite making an appointment online the day before.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours for Truist in Durham?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
What services does Truist offer at the Durham branch?
Truist offers services including deposit transactions, loans, credit cards, mortgage loans, insurance, investment services, treasury services, trust services by appointment, international and retail wire transfers, leasing services by appointment, cash management by appointment, and foreign currency exchange.
How can I open a new account at Truist?
You can open a new account online, at a branch during business hours, or by phone at 844-4TRUIST (844-487-8487). Opening in branch allows you to receive a temporary debit card immediately.
How do I activate my debit card from Truist?
Activate your debit card online to enjoy the freedom of making digital purchases and in-person payments using funds from your checking account.
Where is the Truist branch located in Durham?
The Truist branch is located at 505 S Duke St, Durham, NC 27701.
What languages are supported at Truist Durham branch?
The branch supports English and Spanish languages.
Are there any nearby ATMs if I need quick cash around Truist Durham?
Yes, there are nearby ATMs including the Truist ATM and CashPoints® ATM close to the Durham branch for convenient access to cash.
What nearby places of interest can I visit around Truist after banking?
Nearby, you can visit the Anchor gym for recreation, the Triangle Land Conservancy for environmental activities, or check out local eateries like O So Good Kurbside Kitchen.
Is there public transit or other services near Truist to help me get to the branch?
While not explicitly listed, the presence of nearby landmarks such as downtown Durham and major streets like S Duke St suggests accessible transit options. Additionally, nearby services like Methodists Retirement Home and local businesses provide a well-connected area.
Can I schedule an appointment with Truist Durham branch online?
Yes, you can schedule an appointment online through their reservation URL to ensure personalized service at the branch.