Business Details
About
Credit UnionBankState Employees' Credit Union
A not-for-profit financial cooperative owned by its members, SECU has been providing employees of the State of North Carolina and their families with consumer financial services for over 80 years.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.5
34 reviews
5 stars
19
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1 star
11
- JSJoseph SumpterAug 12, 20251.0Very poor service I was made to provide my Social Security number while having ID and an atm card. They actually want me to write down my Social Security number on a piece of paper for them, which introduces all types of possibility for fraud and misuse Meena was the representative I work with This is not a good practice for security
- EBElizabeth BuchananMar 15, 20241.0I have never received worse customer service than I did today at the Slater Road branch. I have been banking with SECU for 20 years and I’ve never experienced anything like this at any branch before. I came in today to open an estate account for a deceased relative only to be met with incredible rudeness and misinformation by the staff here. Janice was at the front desk and insisted to me repeatedly that once a member passes away SECU cannot open an estate account for them. I asked how that rule could even make sense when most people don’t need to open estate accounts until someone passes away. I tried over and over to explain what was happening and that I was sure she was incorrect as I had already opened estate account at another branch previously. I thought, maybe she’s just misunderstanding what I’m asking, but when I tried to explain she just interrupted me to repeat herself. I asked if there was someone else I could speak with because what she was saying made no sense. She kept insisting that the trusts department would reject it. She told me well you can talk to the branch manager but they’re going to tell you the same thing. I ended up leaving because it felt like I was up against a brick wall with her and it was very clear she had no intention of letting me speak to anyone else. Thankfully I was able to drive over to the branch on NC-54, everyone was lovely and I was able to open the account without ANY hassle. I will definitely be avoiding this branch in the future.
- MWMatt WilsonOct 28, 20215.0The staff have been helpful when I’ve stopped inside. SECU members can usually get something notarized within 10-15 minutes of walking in without an appointment, which I’ve utilized on several occasions. The ATM is quick and simple to use. I highly recommend their Estate Planning Essentials Program, which includes: Will that may include trust provisions, Durable Power of Attorney (POA), Health Care Power of Attorney (HCPOA), Living Will, and HIPAA Authorization for $325/$425 (married couple).
- MMMarshall MassengillDec 28, 20165.0Best credit union in NC.
Frequently Asked Questions About State Employees’ Credit Union
What is the State Employees’ Credit Union and who does it serve?
The State Employees’ Credit Union (SECU) is a not-for-profit financial cooperative owned by its members, serving employees of the State of North Carolina and their families with consumer financial services for over 80 years.
Where is the State Employees’ Credit Union branch located in Durham?
It is located at 1131 Slater Road, Durham, NC 27703, United States.
What are the operating hours of the SECU branch on Slater Road?
The branch is open Monday through Friday from 8:30 AM to 5:30 PM and is closed on Saturdays, Sundays, and major holidays like Thanksgiving and Christmas.
What types of financial products does SECU offer at this location?
SECU offers checking and savings accounts, education and retirement savings, investment accounts, credit cards, mortgages including special programs, home equity lines of credit, refinancing, auto and personal loans, as well as auto, home, and life insurance.
What additional services are available at the SECU Durham branch?
Additional services include foreign currency exchange, notary services, safe deposit boxes, savings bonds, and coin redemption.
Does the SECU branch in Durham have facilities accessible for people with disabilities?
Yes, the branch has a wheelchair accessible entrance and wheelchair accessible parking.
How can I contact the SECU branch at Slater Road?
You can reach them by phone at +1 919-941-9120 or email at rtp@ncsecu.org.
Are there dining options near the SECU branch where I can grab a meal before or after my visit?
Nearby dining options include Societa - Sicilian Influenced Cucina, Wok'n Grille (Chinese/Asian cuisine), Randy's Pizza, Tropical Smoothie Cafe, Greek Cuisine, Serena Sicilian Influenced Gastropub, Thali Indian Restaurant, Zaxby's, Mez Contemporary Mexican, and Jimmy John's.
Are there banking ATMs or other financial institutions near the SECU Durham branch?
Yes, nearby you will find the CashPoints® ATM and a Truist bank with ATM services, offering convenient options for cash withdrawal and banking outside SECU's hours.
What nearby places of interest can help me navigate or plan a visit around the SECU Durham location?
Nearby points of interest include the Eugene A Stead Jr Center for Physician Assistants, North Carolina Academy of Physician Assistants, American Red Cross, FedEx Office Print & Ship Center, and Sarah's Creations Florist, which can be useful landmarks or service stops when visiting SECU.