Business Details
About
Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
Location
Hours
Reviews
2.1
10 reviews
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1 star
7
- BPBrion PearsonJan 3, 20244.0Helpful customer service.
- TBTimothy BlancettAug 13, 20211.0Was at the ATM getting money and paid their ATM fee. I noticed a guy had set up a tent in there front parking lot which made me uncomfortable from a SAFTEY standpoint. Not to mention the trash everywhere that you would think they would care about in it self. I went inside and asked them why and they stated they are not doing anything about it. I could not talk to branch manager as she was on the phone for an extended amount of time and I had to go. I know by the lack of customer concern at a bank and I don't care attitude I will not do business with them in the future.
- LLLeslie Kilpatrick (Leslie4thewin)Nov 15, 20191.0STAY AWAY FROM ATM MACHINE. I put one star because I had to, zero stars for a zero bank. I've been banking with First Citizens since I was 18 years old I'm now 36. I tried using my ATM card from my brokerage account with another firm and I didn't get any cash and the amount was deducted from my account. I called the 800 number hoping they could help me only to be told that I have to wait on the dispute from my bank. The phone reps weren't interested in looking into the matter. They told me I had to wait, very very poor customer service. I understand that mistakes happen but you should try to help your customers. They took no information from me like my debit card number or the time I was there. I have to put the work in for their mistake.
- JBjoshua brooksApr 24, 20185.0Actually, a great bank for a small business. As long as your know their regulations and understand their fees, I've not found a bank thats better. The service I get from them has always been remarkable. They do seem to be a little harder to get loans if you have credit problems than some other institutions.
Frequently Asked Questions About First Citizens Bank
What are the regular banking hours for First Citizens Bank at 7101 Fayetteville Road?
The bank is open from 9:00 AM to 5:00 PM, Monday through Friday, and closed on weekends.
Is First Citizens Bank open on Saturdays and Sundays?
No, the bank is closed on Saturdays and Sundays.
Does First Citizens Bank offer drive-through service hours?
Yes, the drive-through is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on weekends.
Are there any holiday closures for this First Citizens Bank branch?
Yes, the branch is closed on major holidays including Veterans Day, Thanksgiving Day, Christmas Day, and New Year's Day.
What types of banking products does First Citizens Bank offer at this location?
They offer Checking, Savings, Personal Lending, Home Equity, Credit Cards, Business Checking and Lending, Business Credit Cards, Merchant Services, and Online and Mobile Banking services.
Can I make an appointment online to visit First Citizens Bank at this location?
Yes, appointments can be booked online through their reservation link provided on their website.
What is the address and contact phone number for this First Citizens Bank branch?
The address is 7101 Fayetteville Road, Durham, NC 27713. The main phone number is +1 919-489-3541.
Which nearby healthcare services are located close to First Citizens Bank at Southpoint?
Nearby healthcare services include MyEyeDr. (optometrist), UNC Pediatrics at Southpoint, UNC Family Medicine at Southpoint, Dr Jade Bari (naturopathic doctor), IVX Health Infusion Center, and DentalWorks.
Are there any popular restaurants near First Citizens Bank at 7101 Fayetteville Road?
Yes, popular nearby restaurants include The Melting Pot of Durham, Lover's Lane at the Melting Pot, First Watch - Southpoint, and Jersey Mike’s Subs.
What other financial services are available near this First Citizens Bank branch?
Nearby financial services include Fidelity Investments for investment and financial services, and another First Citizens Bank branch close by.