First Citizens Bank

2.5
23 reviews

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
3200 Hillsborough Road, Durham, NC
27705, United States

Hours

Reviews

2.5
23 reviews
5 stars
7
4 stars
2
3 stars
0
2 stars
0
1 star
14
  • TV
    Ton Vil
    Oct 7, 2025
    5.0
    Excellent customer service
  • CS
    Chip Stabler
    Sep 9, 2020
    5.0
    I have had my business operating account with this branch for years. They always take care of me.
  • SA
    sunil agarwal
    Aug 23, 2017
    1.0
    It was the worst and most unprofessional bank I've been to. Recommend New Management. Very bad service. They change policies without informing customers and lie about it already being informed. Worst Customer service I ever experienced. I had a bad experience with site manager.

Frequently Asked Questions About First Citizens Bank

What are the regular business hours of First Citizens Bank at 3200 Hillsborough Road?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.

Does First Citizens Bank offer drive-through services and what are its hours?

Yes, the drive-through is open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends.