Business Details
About
Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.
Location
Hours
Reviews
3.4
21 reviews
5 stars
12
4 stars
1
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1 star
8
- KWKen WheatleyJan 23, 20251.0A bank just interested in taking your money, 3 times over a period of a month was told manager or supervisor would call me, each time I call back they always busy say they will call you when free, still hasn't happened. Then told to call their corporate office but then they say you need to speak to someone at the branch. So odd when walked in there to open an account with a fairly decent deposit customer service was all about great service but after that your on your own, worst bank in my banking history.
- AEAshley EasterlingDec 13, 20181.0The people at this particular First Citizens are extremely rude and have no regard for anyones time. They do not care about their clientel. My direct deposit was not showing up in my account and I KNEW it was supposed to be there and they kept telling me to contact my employer about it when I know for a fact that my employer had my info correct. I'm the one who input it. They told me they didnt see a check pending and did not call someone to look into it further. They treated me like a waste of time and an inconvenience to them. They are lazy and have no empathy at all for others. Sure enough, I called the customer service line and they found out what was going on in under 10 mins. I wouldnt have had to panic about missing money if this branch would have done what they were supposed to and would have listened to me. I will never set foot in this branch again which is unfortunate because it is closer to my home. Dont even waste your time here. The Concord Mills branch is far more kind and far more professional.
- BJBobby JJul 3, 20181.0The apsolute most rudest people work there horrible experience
- DLDylan LamoreeJul 10, 20175.0Always polite and hepful.
Frequently Asked Questions About First Citizens Bank
What are the regular business hours for First Citizens Bank at 18 Lake Concord Road NE?
First Citizens Bank at 18 Lake Concord Road NE is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does First Citizens Bank offer drive-through banking hours?
Yes, the drive-through banking hours are Monday through Friday from 9:00 AM to 5:00 PM. It is closed on weekends.
Is First Citizens Bank open on public holidays?
The bank is closed on major holidays including November 11, November 27, December 25, and January 1.
What types of banking products does First Citizens Bank provide?
They offer checking and savings accounts, mortgage and home equity loans, credit cards, business checking and lending, online and mobile banking, investment solutions, and wealth services.
What financial and consulting services are available at First Citizens Bank?
Services include mortgage bankers, financial consultants, business and commercial bankers, equipment finance and leasing, merchant services, and insurance specialists.
How can I schedule an appointment with First Citizens Bank at this location?
You can book an appointment online via their reservation URL: https://outlook.office365.com/owa/calendar/ConcordMain1@firstcitizens.com/bookings/
What is the contact phone number for First Citizens Bank at this Concord location?
You can reach the bank at +1 704-788-1194.
What other banks are located near First Citizens Bank on Lake Concord Road?
Nearby banks include another First Citizens Bank branch, Truist, and BB&T Mortgage, providing customers with multiple banking options in the area.
Are there any dining options near First Citizens Bank where I can grab a meal or coffee?
Yes, Wasabi Cafe, a Japanese and Thai restaurant and cafe, is nearby for dining or coffee before or after your banking visit.
What other local service providers or shops are close to First Citizens Bank that might be useful?
Nearby you can find The Queens Bling Boutique (jewelry and building supplies), Andrea Elise Salon for beauty services, and Carolina Auto Sports for automotive needs.