Poor leadership and customer service
After having lost a loved one, we went to this branch with the appropriate and correct documents from probate court. The entire interaction spanning over weeks was negative, difficult and completely unnecessary. Management refused to close the account having misinterpreted the documents provided. After having to bypass the branch and speak with the estate department ourselves to resolve the issue the branch still refused to release the funds. Instead of listening and being empathetic the manager was rude, talked over us and failed to apologize when it was clear she had misinformed us by refusing to close the account. After 3 weeks of back and forth and an hour long visit with numerous calls to the customer support line, we were finally able to close the account. In a moment of great difficulty having lost a family member, Wells Fargo created additional stress and unnecessary issues simply making a hard time harder.
YY
YY
Mar 17, 2023
1.0
Notary only by appointment... for 3 min work...
WT
Waltier Turner
Aug 26, 2016
5.0
Love this bank! Especially this branch! They are so helpful and they want to help you especially if you have any issues with your account. They help you investigate lol. Drive thru is speedy. 2 ATMs so it's never a long wait for anything.
What are the regular business hours of Wells Fargo Bank at 1500 Westinghouse Blvd?
Wells Fargo Bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does Wells Fargo Bank at this location offer drive-through services, and what are the hours?
Yes, there is a drive-through service available Monday through Friday from 9:00 AM to 5:00 PM. The bank is closed on weekends.
Is the Wells Fargo Bank located at 1500 Westinghouse Blvd currently open?
The bank is currently closed outside of its standard hours, and it is also closed on weekends.
How can I contact Wells Fargo Bank at 1500 Westinghouse Blvd?
You can call the main phone number at +1 704-588-7558 or the toll-free number at +1 800-869-3557.
Where is Wells Fargo Bank located?
The bank is located at 1500 Westinghouse Blvd, Charlotte, NC 28273, USA.
Where can I find an ATM near Wells Fargo Bank at 1500 Westinghouse Blvd?
There is a Wells Fargo ATM nearby that provides convenient banking services even when the bank is closed.
What nearby financial institutions can I visit around Wells Fargo Bank at 1500 Westinghouse Blvd?
Nearby financial institutions include Founders Federal Credit Union and Arrowood Association credit union, offering additional banking and mortgage services.
What local businesses provide home improvement and construction supplies near Wells Fargo Bank?
Businesses like Roofing Supply Group, Beacon Building Products, and QXO are nearby and can assist with roofing, home improvement, and building supply needs.
Can I visit a spa or beauty salon near Wells Fargo Bank for relaxation or personal care?
Yes, South Charlotte Spa is nearby, offering beauty salon, spa, and hair salon services for customers.
Where can I find additional information about this Wells Fargo Bank location online?
You can visit the bank's website at https://www.wellsfargo.com/locator/bank/1500__WESTINGHOUSE__BLVD_CHARLOTTE_NC_28273/ for more details and ATM locations.