Communication at Wells Fargo as a whole, is terrible, awful, could not be worse. My recently widowed mother has tried to close her Safe Deposit Box (with a death certificate for my father) for 3 days now. No Wells Fargo employee knows how to do this. She went & waited in line, at this particular branch, for 10 mins, only to be told she need to make an appointment for later in the week. She was at a different branch & asked about the policy to close her Safe Deposit box & was told she could just walk in & close it. We knew she would need the death certificate, the employee never mentioned she should bring it, never mentioned she should call or even offered to call for her (Good customer service skills) Apparently their inter communication skills are just as awful. Their poor customer service reps, probably get irate WF customers bc their telephone service is created FOR WF COMFORT and not to truly help their customers. It's infuriating. Well Fargo DO BETTER!! BE A BETTER BANK!!!