Truist - ATM

Reviews

• BH

  BJ Holloway

  May 10, 2022
  1.0
  Truist is the Worst bank anyone could deal with. After finally being able to log on as a new Mortgage customer, (I never asked or wanted Suntrust, BBT or Truist), my mortgage was taken from my savings acct. in error (by me) Ok. I paid the late fee and called to rectify and make payment. First one rep was so rude and told me to wait until it was returned to their bank. I wanted to head the problem off. The next rep did take my payment, told me to call my bank to get NSF fee removed. My bank graciously obliged. Next, few days later, I made regular monthly mortgage and Truist continued to draft from wrong acct. after verifying extensively when I called in to make regular payment due. Now initial payment returned (after being paid along with late fee and new monthly payment) and actually no payment is due for mortg. they kept drafting from WRONG acct further causing me OD fees. I was assured after I paid they would not draft again and they did and no one could tell me why?!! I was denied a Sup and told it would be 24-48 hr. return when I spent over 30 mins with rep who had me on hold. Worst experience ever. I can't wait to move my business and my money from Truist. I never, ever wanted them in the first place and their poor customer service tells it all. All they can do for me is make me some money from buying and selling off their stock!
• SB

  Stan Brewer

  Mar 10, 2022
  1.0
  I previously had great experience BB&T but Truist is terrible. Spent hours on the phone trying to get help. Went to a branch 2 times trying to get help. Called the same branch a couple of times. I wouldn’t trust this bank they clearly have service problems. I’ll be taking my business elsewhere.
• RL

  Robert L

  Feb 28, 2022
  1.0
  I called their help line when my online account started acting screwy for no apparent reason. The help line is unstaffed and always says it will take over an hour to connect with anyone. The password change process connects to a phone number that is not mine. I'm fairly certain this financial "service" is is trying to pull something shady behind the scenes since my mortgage is in very good standing and suddenly I am unable to contact a representative and unable to reset my password. AVOID TRUIST.
• EB

  E B

  Jan 29, 2022
  1.0
  I cannot pay my mortgage online, all I get is a "hang on" message that never results. There is also no email address for customer service, you can only call in. After calling, the Truist employees referred me to the SunTrust website to pay my mortgage, but when logging into Suntrust, I am routed to Truist. I really hope things get sorted out with Truist. A bank that wants my money, but does not provide me a way to give them that money, is baffling.
• PB

  Patricia Basham

  Jan 3, 2022
  1.0
  This bank is fraudulent no sure but they truly are stealing peoples money and refuse to properly take any action to to remedy the wrong doing at there bank and the managers are just as rude and lie . My daughter has a disability and someone took $220.00 from her account back in November to date we have contacted the bank and they act like no big deal unwilling to determine who at there bank is stealing RUN do not bank there poor service

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