Truist - ATM

Reviews

• SS

  Susan

  Nov 11, 2024
  1.0
  OMG where do I start? My mortgage was transferred to Truist. OK I understand that's business. But they clearly aren't prepared to manage the transfer. I've gotten communication both written and digital for 2 weeks saying to go online and set up my portal. I tried that but of course, it didn't work. Couldn't get past the first screen so apparently the transfer of info had not been done? So I waited a week and went to a branch.They got pretty far into their screen but then said "oh they won't take payments yet but here's your loan number". Everybody says the same thing "oh don't worry about it. You have. 60 days." I don't want 60 days. I want to pay the freaking mortgage now so I can move on. I don't want to have to get on every day, multiple times, spend 30+ minutes only to get hung up on a particular screen because you aren't prepared for the transfer. Instead of putting some type of notification as a banner across the front page indicating a delay, you just let people get frustrated. If this is your idea of project management, you're awful. Don't use these people!!!
• AD

  Anthony Davis

  May 24, 2022
  1.0
  Absolutely the WORST customer service i've ever experienced with a bank. I had a SUNTRUST checking account that they seem to can't access anynore but they had no problem accessing that credit card info from Suntrust for payments. Nobody seems to know anything at any customer service numbers and nobody answers the phone at their branches.
• FA

  Francisco Alsina

  Feb 17, 2022
  1.0
  When Truist started up, my mortgage payment due date changed to the first of the month vice the fifteenth, but I wasn’t informed. The bank isn’t doing good business.
• BS

  Brian S

  Dec 2, 2021
  1.0
  Worst bank rife with fraud beware!

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