Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.0
29 reviews
5 stars
7
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1 star
21
- DDDianna DahroogeDec 11, 20251.0I gave 1 star because there is no option for zero stars! WORST CUSTOMER SERVICE EVER! My mortgage was transferred to them very recently. They emailed me to let me know of the transfer and said I would receive a letter with my new account information to use their online app. The letter should have been received Nov 10th, I got it Dec 1! Granted we had a grace period and not charged late fees. I got the info I needed to make my online account to make my payments. The app would not allow me to add my personal bank info. So I called. The woman at customer service said I had to verify my account information. She then asked me for my FULL banking information! Red flag! Not going to just give my personal bank info to a person who could easily write it down and clean me out. So I said I'd mail in the first payment and asked if once that was processed, could I make future payments online, she said yes. The payment was sent that same day. It was received and processed a week later. I then went online to make this month's payment only to have the same issue! So I called again. Customer service said I had to verify my account and asked for my FULL social security number!!! I asked "you mean the last four digits?" She said no the full number. Again, no! How is this secure? They are asking for full personal information!!! I don't care that it's a bank! I have never had an issue like this. In this day and age you do not give any information out like that! My mortgage has been transferred 2 other times before, not by choice, and was able to make my online profile and pay no problem!!! Then the told me that I entered my name first on the Truist account and my husband's name is first on our bank account. So I asked if that was something they could change. Both of our names are on everything! Should it matter!!! She said no we can't fix that. WHAT? It's your bank, you are customer service! You mean to tell me you can't adjust account information! I spoke to 6 people, and NOT ONE HELPED!!! In the end I will be mailing my future payments. Truist has the worst customer service in my opinion. Don't bother calling, you will be met with customer service reps that cannot help you. And I myself work as customer service. If I could change banks I would immediately!
- CWChris WNov 19, 20251.0I normally don't write reviews on loans but I recently got an RV loan through them. It was 8.99% apr for 15 years which is 26k in interest resulting in 58k total which is almost double what it's worth. The RV i bought was only worth 32k. I have been paying the loan for 6 months and barely made a dent towards the principal it has all gone to interest. Basically they trap you in the loan. I am glad that I got a home equity loan from my credit union for 6.25% interest for 10 years. Im now only paying 10k in interest. Avoids this bank at all cost for loans unless its your only option.
- SNStu NopeNov 7, 20251.0I have banked with them for years and they have never done anything to help us. We called ahead of time during the Democrat government shutdown and they told us one thing about having auto pays paid and now they say they won’t do that. I DO NOT RECOMMEND BANKING WITH THEM. THEY ARE NOT HONEST AND DO NOT CARE ABOUT YOU AS A PERSON, THEY ONLY CARE ABOUT THEMSELVES.
- SFSven FleischakerOct 16, 20251.0No human contact
- TTTomOct 7, 20251.0I hope this bank goes out of business. What an atrocious company
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the business hours for Truist at 214 N Tryon St Ste 3, Charlotte?
Truist is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Is there a drive-through service available at this Truist location?
No, the drive-through service is closed every day of the week at this Truist branch.
What types of banking products does Truist offer at this location?
This Truist branch offers Checking, Commercial, Credit Cards, Loans, Mortgage, Online & Mobile Banking Accounts, Personal Savings, Small Business Banking, and Wealth Management services.
How can I open a new account with Truist?
You can open an account online, by visiting a branch during business hours, or by phone. Note that Truist CDs must be opened at a branch.
How do I activate my debit card from Truist?
You can activate your debit card online, which then allows you to make digital and in-person payments with your checking account.
Can I schedule an appointment with Truist at this location?
Yes, you can make an appointment online via the Truist appointment scheduling website.
What community services are located near Truist at 214 N Tryon St?
Nearby community services include the Robinson Center for Civic Leadership, Greater Steps Scholars, Read Charlotte, Beyond Open CLT, The Plus Collective, and Foundation For The Carolinas.
Are there any nearby banks or financial institutions near the Truist branch?
Yes, nearby banks include U.S. Bank and Nest Verse Bank, in addition to our Truist branch at this location.
What dining options are available around the Truist branch?
You can find several nearby restaurants including Rií Rá Sandwich Bar, The Dinner Detective Murder Mystery Show, Maroon Market, Luce, and Soho Bistro.
Is there any cultural or entertainment venue I can visit near Truist?
Yes, you can visit the Mint Museum of Craft Design for art and crafts, the Carolina History & Haunts historical building, and various galleries such as Sozo Gallery.