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About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
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Hours
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular branch hours in Charlotte, NC?
The Charlotte Truist branch at 3800 Shamrock Dr is open on Wednesdays from 9:00 AM to 1:00 PM and closed on all other days.
Is there a drive-through service available at this Truist branch?
No, the drive-through service is closed every day of the week at this Truist location.
What products does Truist offer at this location?
Truist offers Checking, Commercial banking, Credit Cards, Loans, Mortgage, Online & Mobile banking, Personal Savings, Small Business Banking, and Wealth Management products.
How can I open a new account at Truist?
You can open a new account online, by phone during business hours, or by visiting the branch. Note that Truist CDs require opening at a branch.
How do I activate my Truist debit card?
You can activate your debit card online to use it for digital purchases and in-person payments from your checking account.
What services are offered by Truist in Charlotte?
Services include Deposit Transactions, Direct Retail Loans, Credit Cards, Business Loans, Night Depository, Mortgage Loans, Insurance, Investment, Treasury, Trust, International/Wire, Leasing, Cash Management, and Foreign Currency Exchange.
What nearby places might I visit before or after banking at Truist?
You might visit the Charlotte Museum of History or the Hezekiah Alexander Homesite, both cultural and historical attractions near the branch.
Are there any nearby community or social service organizations near Truist?
Yes, Ourbridge kids and Refugee Support Services are nearby community-focused organizations that customers might explore when visiting the area.
Can the nearby Aldersgate facilities be of interest to Truist customers?
Yes, Aldersgate includes assisted living, retirement communities, and a salon & spa, which may interest customers looking for elder care or wellness services near Truist.
What is Truist's contact information for phone and online inquiries?
You can call the main phone number +1 704-954-2075 or the toll-free line +1 800-786-8787. Visit https://www.truist.com/branch/nc/charlotte/28215/3800-shamrock-dr for more info.