Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.0
54 reviews
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37
- SBSusie BlancoOct 15, 20254.0No real complaints.
- SPSurbhi PathakOct 9, 20251.0This place is full of lazy people, have no sense of customer service but never give up telling customers its your fault. Have no coordination among each other, specially tall women at drive thru. She don’t want to help but interfere in everyone business and stop you by giving you multiple reasons even if she is not handling your business . I ask simple question to cashier who handling my business, here she go but when that same cashier asking her help she was busy training another person. Place can be better if you willing to empathize with customer and understand customer is also running on clock and have business to do. But i do appreciate the black dude who actually was super nice all the the time and very respectful and kind.
- BWBroadie WilliamsSep 3, 20251.0I left this bank because of it's horrible customer service at EVERY Branch this company should close. I'm not the only one leaving it's a lot....makes no sense this company apparently hates people because they act like it. Please take Chick Fili customer service classes. I only came to make deposit for someone. A terrible place
- TVThomas VazquezAug 1, 20251.0I needed to deposit some cash into my account on my way to work. The touch screen on the drive thru atm does not work. I went inside figuring I would just use the atm inside, they don't have one and the line was really long. I have to get to work and now I have to go out of my way to go to a different branch. This just happened 8/1 10am.
- RSRay ScanlanJun 5, 20255.0Lilly was very help and explained everything in great detail
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Charlotte, NC?
The Truist drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I open a new account at Truist?
You can open your account online, by visiting a branch, or by phone. Online account opening requires waiting for your debit card and checks to arrive by mail. Visiting a branch lets you get a temporary debit card immediately. You can also call 844-4TRUIST during business hours for assistance.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital purchases and in-person payments with your checking account funds.
What types of accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts for saving toward goals or emergencies.
What are the branch's regular hours of operation?
Truist is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The branch is closed on Sundays.
What services and products can I access at Truist?
Services include deposit transactions, loans, credit cards, insurance, investments, treasury, trust services, foreign currency exchange, and more. Products include checking, commercial credit cards, mortgages, personal savings, and wealth management.
Are there other Truist-related financial services nearby?
Yes, BB&T Mortgage is nearby, providing mortgage lending services that complement Truist's mortgage offerings, which can be convenient if you're exploring mortgage options in the area.
What stores and services are near Truist that I might visit before or after banking?
Nearby, you can visit Michaels for arts and crafts, Lowe's Home Improvement for home projects, and Burlington for clothing. These convenient locations make it easy to combine banking with shopping.
Where can I find pet care services near Truist?
Banfield Pet Hospital and PetSmart are close by offering veterinary services and pet supplies, which is convenient if you need to handle pet care errands during your visit.
Are there dining options near Truist where I can eat?
Yes, there are several nearby restaurants including Olive Garden for Italian cuisine, On The Border Mexican Grill & Cantina for Tex-Mex, Moe's Southwest Grill for Mexican food, and Cocobean Coffee and Boba Tea for coffee and bubble tea.