Truist

2.3
28 reviews
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Business Details

13901 Conlan Cir, Charlotte, NC
28277, United States
(704) 540-4565
http://www.truist.com/locations
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About

BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
13901 Conlan Cir, Charlotte, NC
28277, United States

Hours

Reviews

2.3
28 reviews
5 stars
9
4 stars
0
3 stars
0
2 stars
1
1 star
18
  • PM
    Peter Moktan
    6 days ago
    2.0
    This bank is okay, but it clearly needs improvement, especially considering how busy it is. An additional teller is needed. Since there is a drive-through, there should be a dedicated employee handling only the drive-through window. The staff appears understaffed. The tellers look stressed, trying to handle multiple responsibilities at once, while customer lines continue to grow. This does not reflect a professional banking experience. Hiring additional staff would greatly improve efficiency and customer service.
  • JW
    John Wilkinson
    Dec 30, 2025
    5.0
    I had gone in to open an account today, as well as handle some things with my fiance'. The banker that assisted us today was Mrs. Leila E. she was very polite, professional and went far above my expectations for service. Also, a very hard working individual, despite her servicing multiple people during my visit due to volume, she accomplished our needs in a very timely manner and did not miss a beat helping us or any of the other Truist clients!! Proud to call this location my home bank, I am confident in knowing this team will take care of my needs in any way they possibly can! Thank you Leila and thank you Truist!
  • JM
    J. Mendoza
    Sep 17, 2024
    1.0
    This Truist branch is the worst. They made a mistake opening my business account which was canceled by Truist 3 months later without any notice from the bank or anyone. When I went to inquire about it, my account banker did not want to assist me. On top of this, the Truist regional manager was rude and also did not want my account banker to assist me. When I first opened my account, everyone was very nice but when conflict came up they were unhelpful and unpleasant. I had a horrible experience. I do not recommend this bank.
  • PM
    Palaniappan Meyyappan
    Nov 29, 2022
    1.0
    Would not recommend Truist and this branch to anyone. Had the worst experience. Always short staffed. None of my requests were honored. I went for account type change but they made me close my account
  • HL
    Henry Loh
    Nov 25, 2022
    1.0
    Bad customer service.
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Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.