Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.9
23 reviews
5 stars
13
4 stars
4
3 stars
1
2 stars
1
1 star
4
- MIMr IncognitoOct 14, 20255.0Fast service!
- CDChloe DoustSep 30, 20251.0Please be cautious and avoid opening “business accounts” with this bank! Marcus Burns is an example as to why TRUIST is only suited for personal and small checking accounts.
- MBMary Brooks-BrownAug 13, 20255.0Amazing service. BB& T 2004-TRUIST 2025 so far top notch 👌 service!
- KMKellie McgroartyNov 29, 20245.0Marcus Burns is a great manager. Our company still gets personal service from him. He follows through with our request in a timely manner and that is so much appreciated these days with the banking industry. The tellers also give us great service.
- BLBerissa LamessaMay 3, 20224.0Finally the I got helped
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours for Truist at 5369 Ballantyne Commons Pkwy?
Truist is open Monday to Thursday from 9:00 AM to 5:00 PM, on Friday from 9:00 AM to 6:00 PM, and closed on Saturdays and Sundays.
When is the drive-through service available at Truist?
The drive-through service is available Monday to Thursday from 9:00 AM to 5:00 PM, on Friday from 9:00 AM to 6:00 PM, and is closed on Saturdays and Sundays.
What services does Truist offer at this branch?
Truist offers deposit transactions, retail loans, credit cards, business loans, night depository service, mortgage loans, insurance, investment and treasury services, trust services by appointment, international and retail wire transfers, leasing, cash management, and foreign currency exchange.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours, or by phone at 844-487-8487. For certificates of deposit, visits to a branch are required.
How do I activate my Truist debit card?
Activate your Truist debit card online to be able to make digital and in-person purchases using your checking account.
What types of accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts for saving towards goals or emergencies.
Which nearby fitness center can I visit before or after visiting Truist?
You can visit Iron Athlete Fitness and Training, a nearby active life fitness center, which is convenient for clients wanting to combine fitness and banking errands.
Are there any nearby coffee shops around Truist where I can grab a drink?
Starbucks is nearby, offering coffee, smoothies, and juices—perfect for a break before or after your banking visit.
What nearby dining options are available close to Truist at Ballantyne Commons Pkwy?
You can find restaurants like IHOP, Ruchi Charlotte, Sushi 101, and The Local Scoop nearby for breakfast, sushi, or dessert after your banking needs.
How can I schedule an appointment at Truist?
You can schedule an appointment online at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.