Truist

1.8
54 reviews
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Business Details

8816 Albemarle Rd, Charlotte, NC
28227, United States
(704) 954-2180
http://www.truist.com/locations
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About

BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
8816 Albemarle Rd, Charlotte, NC
28227, United States

Hours

Reviews

1.8
54 reviews
5 stars
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1 star
41
  • RN
    resrto nepal
    Dec 4, 2025
    1.0
    My recent experience at Truist Bank was incredibly disappointing. When I went in to make a simple wire transfer, the banker I worked with didn’t seem to know how to complete the process. I was passed around, kept waiting, and left feeling like no one was truly equipped to help. A wire transfer should be basic banking knowledge, yet I walked out without the service I needed and with zero confidence in their staff’s training. This was frustrating, unprofessional, and a waste of my time. Based on my experience, I would not recommend Truist Bank.
  • RP
    Ram Phuyal
    Dec 3, 2025
    1.0
    I booked an appointment hoping for a smooth visit. Unfortunately, the delay was excessive and my scheduled time was completely ignored. The process was slow and poorly managed. This bank needs to improve customer service and efficiency. Do not go to this branch if you value your time.
  • BW
    Brian Watts
    Nov 21, 2025
    1.0
    Some of the people nice, but they are SUPER SLOW!! I only come when I know I have 20 minutes to spend there. I've only seen more than one teller twice.
  • MG
    Maksim Gomez
    Oct 10, 2025
    5.0
    I work near here and always appreciate their attention and welcoming atmosphere. Even when they're rushed, the staff is considerate. Special thanks to Itatí and Iesha for their kindness.
  • TA
    terayn armstrong
    Aug 1, 2025
    1.0
    Worst branch to try to get important things done. What is the point of scheduling an appointment if youre not going to honor it??? This is the second time this has happened to me at this location
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Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.