Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.2
41 reviews
5 stars
11
4 stars
1
3 stars0
2 stars
4
1 star
25
- MLMichael Lopez3 days ago1.0I would like not to spend too much of my time writing this review, because the experienced that I went through with a teller by the name "Barbara" at: Truist Bank Branch 101 S. Kings Drive Charlotte, NC 28204 I, approached the window and I mentioned that I need to sent a wire and her answer was "seat and wait, I'm only processing deposits" I mentioned to "Barbara" the bank is empty, no one was behind me, plus according what I understand no matter if people would be behind me, they need to wait until you finished my request; I left and I went to another Truist Bank branch. I came back to closed a safe deposit that I opened a week prior, a bank representative by the name Jan Troutman, that I know her for many years, for our surprised, the Branch Leader / Assistant Vice President Jazmine Hamby interrupted me and started talking to me like a was a child; she said "You told my teller Barbara that if I was black, she will take care my bank request", this was not the first time that this woman Jazmine Hamby was rude to me; it was not acceptable to confront an excellent client for many years with personal, business and investment accounts. And, for my surprised, a woman from customer relations called me at home not only once, three or four times, I did not answer because, I do not answer a telephone call without a caller ID, on the fourth time, I did answer, and she was just like Jazmine Hamby, it really was a horrible telephone call that no company will call to tell a client that I was rude and to go to another branch and do any bank transaction. The "Branch Leader and "Vice President" Jazmine Hamby denied the refund of the safe deposit that I never used it. In today's work world, never heard or seen any like this, a business never the less a bank, that a "Branch Leader - Vice President" confronts a client and asked "customer relation" to call a client at home or business and confront over the telephone and asked to go to another branch to do my bank business affairs. For my surprised after the telephone call, I received a letter that my bank accounts checking account and financial investments was going to be closed within a week of the date of the letter. Truist Bank should send a mystery visitor and to see how that woman "branch leader vice president" and her tellers, with no courtesy and they are so very unprofessional. The so call "branch manager vice president" never at her office, never mind welcoming the bank clients. Banking with Truist Bank you will not ever get any assistance, I used pay everything with my debit card, between $ 4,000.00 and over $ 5,000.00 per month and I never received any reward as they promised; I applied for a personal loan about three or four years ago, my application never went through, it was inside the branch manager - vice president desk drawer! I do not recommend this bank, what a difference where I am banking now, the largest bank and investors in the world, they are courteous and professional, the branch manager is at front right by the door welcoming and ask our bank needs, YOU WILL NEVER SEE ANY LIKE THIS AT TRUIST BANK. DO NOT BANK AT TRUIST BANK.
- TTTomOct 7, 20251.0Leaving a 1 star review is extremely generous federal zero AWFUL bank
- DBDanyelle BarringerSep 10, 20251.0This the worst place to come in went thru drive the because my daughter just had a dentist appointment they moved so slow
- SWSean WalshAug 15, 20251.0Love it when I'm waiting on my lunch break for the banker and she decides to have a personal conversation with someone who just walks in front of everyone. Definitely not the first experience like this at this branch.
- TJTorie JacksonJul 10, 20251.01 teller at a 5 teller window. Teller was googling information for customer which took about 10 mins. Then took another almost 15mins to assist a customer in ordering a new debit card as opposed to sending him to a banker. Teller training and customer focused training are essential.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular business hours?
Truist is open Monday to Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. The bank is closed on Saturdays and Sundays.
When is the drive-through service available at Truist?
The drive-through at Truist operates from Monday to Thursday between 9:00 AM and 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
How can I open a new account with Truist?
You can open a new account online, by phone, or in a Truist branch. Online account openings require waiting for your debit card and checks by mail, while branch visits allow you to get a temporary debit card immediately. Phone support is available Monday to Friday from 8 AM to 8 PM, and Saturday from 8 AM to 5 PM.
How do I activate my Truist debit card?
To activate your Truist debit card, you need to do so online, which enables you to make digital purchases and in-person payments using funds from your checking account.
What types of accounts does Truist offer?
Truist offers checking accounts for everyday transactions and savings accounts designed to help you save for goals or emergencies. Explore their options to find what's best for you.
What languages does Truist provide customer service in?
Truist provides services in both English and Spanish to accommodate a broader customer base.
What nearby mortgage brokerage services are available near Truist?
Near Truist, you can find Olan Carder at Alcova Mortgage and Sanson Home Loans, both offering mortgage brokerage and loan services. These providers can complement your banking services if you need mortgage assistance.
Are there dining options near the Truist location?
Yes, nearby dining options include Starbucks for coffee and light meals, The Habit Burger Grill for burgers, and Panera Bread offering bakery items and salads, convenient for customers before or after visiting Truist.
What recreational or fitness facilities are close to Truist?
CorePower Yoga, a yoga studio and gym, is located near Truist, providing a great option for wellness activities before or after your banking visit.
How can I schedule an appointment at Truist?
You can schedule an appointment at Truist through their online reservation platform available on their website, providing an easy way to plan your visit in advance.