Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.4
27 reviews
5 stars
7
4 stars
3
3 stars0
2 stars
2
1 star
15
- UZUsha ZaveriOct 7, 20251.0I closed my safe box around the renewal time which was a big in size and did not needed that size so opened the small one and closed the bigger one. Bank already charged me for the safe box, for the new one i opened but I also got charged for the box which I closed it. The manager helped me do this transaction and assuring me that I'll get refunded in few days...I did not got refunded so I went to the back and I was told that someone's it takes few weeks but it will be refunded.. so I waited, but it did not got refunded. But now the manger said that we don't have policy to refund for the safe box. Bank has taken my money $145 and not refunding me and I'm not even using their safe box... I've not seen this kind of worst customer service and bank anywhere... Only one taller, Marjan is very polite, courteous and helpful. I go to this bank because it's in my neighborhood and very convenient.
- BLBrianna LemireOct 23, 20245.0Today I was helped by Marjan to set up a checking account. She was extremely personable, knowledgeable and professional! She answered any questions I had, and was very understanding of my situation. I felt very valued and appreciated with her as my banker! Any time I come in I’ll be looking forward to working with her again :)
- GPgianniel castellazzi pirelliNov 21, 20235.0Buena atención rápido y fácil
- MGMadeline GrimmSep 1, 20231.0Worst customer service I have ever experienced!! Will never go back to this branch!!
- MEM EApr 19, 20181.0The worst customer service EVER. They lost alot of good employees. Now the ones that they have now. Have noooooo sense of good customer service. I've been with SunTrust 12 yrs and I have never dealt with anything like this. It's so bad that I decided to close out all of my accounts and take my money to a bank who will appreciate me. Cause today when I told the branch manager that I was closing my accounts. She could have cared less. She still gets her check regardless if I leave. It's sad that this branch has turned into this type of place. Hope they get new people in there once they merge with BB & T.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular banking hours?
Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday until 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What are the drive-through service hours at Truist?
Drive-through services are available Monday to Thursday from 9:00 AM to 5:00 PM, Friday until 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours, or by phone. Note that Truist CDs can only be opened at a branch.
How do I activate my Truist debit card?
You can activate your debit card quickly and securely online to use it for digital and in-person purchases.
What types of accounts does Truist offer?
Truist provides checking accounts for daily transactions and savings accounts to save for goals or emergencies.
Which languages are supported at Truist in Charlotte?
Truist at this location offers services in both English and Spanish to accommodate diverse customers.
What services and products are available at this Truist branch?
Services include loans, credit cards, mortgage, online and mobile banking, small business banking, and wealth management, among others.
Are there nearby places to visit around Truist at 12916 Walker Branch Road?
Yes, visiting nearby spots like Buffalo Wild Wings for a meal or Orangetheory Fitness for a workout can complement your visit to Truist.
Where can I charge my electric vehicle near Truist?
There is an EVgo Car Charging Station nearby where you can conveniently charge your electric vehicle during your visit.
What automotive services are available near Truist?
Nearby auto service options include Valvoline Instant Oil Change and various gas stations like bp and Shop Rite - RiverGate to keep your vehicle running smoothly.