Truist

2.6
30 reviews
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Business Details

7801 Pineville-Matthews Road, Charlotte, NC
28226, United States
(704) 719-1161
http://www.truist.com/locations
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About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
7801 Pineville-Matthews Road, Charlotte, NC
28226, United States

Hours

Reviews

2.6
30 reviews
5 stars
9
4 stars
2
3 stars
3
2 stars
1
1 star
15
  • TH
    T H
    Oct 15, 2025
    1.0
    Truly just an incompetent bank. Zero customer service and mismanagement of client mortgages for deceased individual. I had to jump through hoops and bend over backward because they couldn’t get the paperwork right.
  • BM
    Becky Myers
    Aug 25, 2023
    1.0
    Worst bank ever. I miss Suntrust never had any issues with them. The current branch manager is rude. I'm changing banks
  • JS
    JamesRichard Smutney
    May 22, 2022
    3.0
    Heavy traffic, slow entry, need more directional signs, maps for the baseball park, especially in the parking decks
  • LD
    Lt. Commander Data
    Feb 21, 2020
    5.0
    A very nice branch to do your banking at. I recommend this location, as well as SunTrust in general. The tellers are professional and courteous, and management is ready to help you whenever. Cozy, calm environment inside. Nothing but good impressions...
  • AT
    Austin Tezza
    Jun 21, 2019
    1.0
    A representative named Diego is very unprofessional and don’t think he has any sales experience or training. Always overstepping his boundaries instead of helping and having customer service along with solving issues. Never going back to this location due to lack of respect.
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Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.