Truist

2.1
36 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
1935 Galleria Boulevard, Charlotte, NC
28270, United States

Hours

Reviews

2.1
36 reviews
5 stars
9
4 stars
0
3 stars
1
2 stars
3
1 star
23
  • KM
    Keiko Marcellus
    Aug 1, 2025
    1.0
    This Truist branch was unbelievably slow. I stood in line forever for a simple transaction.. on a Friday, no less. There were only 2 tellers, and one 1 them was doing drive-thru only, which left a single person handling a long line of frustrated customers inside the bank. The transaction ahead of everyone seemed complicated, and I don’t fault the teller:: he was clearly doing his best. But what made it worse was the complete lack of communication. No one acknowledged the wait, no apologies, no “we’ll be with you soon.” Just silence and irritated looks all around from customers. Another employee briefly came out from the back just to vanish again without offering any help. The drive thru teller didn’t even glance at the growing line or attempt to reassure us. It’s like they’ve gotten used to people being upset. I now understand why this location is sitting at 2 stars. Definitely earned
  • RT
    Richard Turner
    Mar 16, 2022
    1.0
    Always slow as molasses. Always.
  • MM
    Makeba
    Nov 30, 2021
    1.0
    Driv thru service is very very slow expect to be on line at least 1 - 2 hours!
  • DC
    Dennis Cordova
    Nov 30, 2021
    1.0
    I went to inquire about different types of checking accounts, they treated me as if I was a big bother! If they rather I take my money elsewhere, that's fine with me!
  • BX
    B X
    Dec 28, 2018
    1.0
    Horrible bank, if not for the convenience I would never deal with them and I only have a basic account for small dealings. The tellers are old and not friendly, the manager is a complete toolbag...I could go on, but save your time and effort and bank elsewhere.

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.