Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.4
40 reviews
5 stars
9
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5
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1
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1 star
23
- BBBritt5 days ago1.0If I could I would leave zero stars. The lack of customer service is ridiculous. We had come in to get something notarized. Was told by one banker, they would be right with us and he then disappeared. The other teller was helping another customer which we understand and asked what we needed, after I told her, she said she was gonna try to have someone else help us. That didn't happen. After almost an hour, we left. I understand needing lunch breaks but the fact we were told by the first banker they would be with us then leave? Honestly most work places won't let employees leave when they still have customers. Definitely seriously thinking on leaving the truist company in general and moving to a new bank. The customer service here is a joke.
- DMDenise MolinaAug 14, 20251.0If I could give no stars, I would. This is the worst bank I have ever dealt with. Their 24-hour customer service support is inadequate. I was unable to resolve issues such as resetting my PIN, allowing transactions to go through while I was out of town, and disputing charges for canceled flights. I needed support for these banking matters, but I encountered so much hassle just to fix the smallest details. I am closing my account, and if you are considering this bank, I hope this gives you some insight and helps you avoid opening an account here. It has been a huge waste of time. I initially liked this bank because of its app features, like the ability to lock and unlock my card, deposit checks through the app, and send money via Zelle. However, those benefits are not enough to outweigh the frustrations I've experienced. It's ridiculous that I have been banking with them for three years and still can't get the smallest issues resolved.
- KSKevin SwailsMar 6, 20211.0Very rude staff. I would not recommend this branch to anyone. Don’t waste your time
- EEEmmanuel ESep 9, 20185.0SunTrust makes you feel like family. Welcome and help with everything. There is an employee called James, if I could give him 10 stars I would. James makes SunTrust a better banking life!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours of Truist at 8121 Mallard Creek Rd?
Truist is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What are the drive-through service hours at Truist?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours to receive a temporary debit card immediately, or by calling 844-4TRUIST during their phone service hours.
What services does Truist offer?
Truist offers services including deposit transactions, loans, credit cards, mortgage loans, insurance services, investment and treasury services, trust services by appointment, foreign currency exchange, and more.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start making purchases and in-person payments using funds from your checking account.
Which nearby ATMs can I use with Truist banking?
Besides your local Truist branch ATM at 8121 Mallard Creek Rd, you can also use ATMs such as the Bank of America ATM nearby for convenient access to cash.
Are there nearby grocery stores I can visit around Truist at Mallard Creek Rd?
Yes, Harris Teeter and Food Lion are nearby grocery stores where you can shop before or after your visit to Truist.
Can I find other financial and money transfer services near Truist?
Yes, nearby financial services include Western Union for money transfer, Coinme for currency exchange, and other banks like First Citizens Bank and BB&T.
What languages does Truist support?
Truist provides services in both English and Spanish to accommodate a diverse range of customers.
How can I make an appointment to visit Truist?
You can schedule an appointment online using the reservation URL provided by Truist to conveniently plan your visit.